Imo's Pizza - St. Louis

I ordered a pizza with two toppings, and was informed that it would be ready in 25 minutes. However, when I arrived to pick up my order an hour later, it still wasn't ready. The young girl working seemed to be under the influence and was not productive. Eventually, they left and I noticed a green lighter in their hand.

I ordered from Imo's and had the worst customer service experience. They sent my order to the wrong house, and it took me 20 minutes on the phone to dispute the credit card transaction and get my money back. The manager offered no solutions and provided the worst customer service I have ever experienced. I usually don't write reviews, but this one was necessary.

I waited nearly 2 hours for my order to arrive, and when it finally did, it was extremely overcooked and not fresh at all. I am very disappointed with my first experience ordering from this restaurant.

I ordered a large pizza with hamburger, mushrooms, bell peppers, onions and black olives and a house salad with grilled chicken. The pizza ingredients all fell off of the pizza and clumped up against the left side of the box. When I returned with pizza I was met with some of the worst customer service I've experienced in recent memory by a guy who called himself Chris. He told me that I obviously don't know how to carry pizza... which may be true. I don't pretend to be a pizza carrying specialist. Him telling me that in a sarcastic manner unacceptable. He did not take ownership for the mistake, but he did refund my 26 dollars for the pizza. The house salad cool but the chicken seemed old.

All I order was a pepperoni pizza. What is this? Smh, it’s cold