Mcdonald's - Sterling Heights

This McDonald's location stands out among the rest with its consistently accurate orders, well-prepared food, quick service, and friendly staff. While I, like many others, have had negative experiences at other McDonald's locations, this one is a pleasant surprise. If you're craving a Big Mac, I would recommend giving this location a try. However, I haven't been back in a year as I've decided to prioritize my health and avoid indulging in fast food.

I used to have good experiences at this restaurant until they hired new employees after the pandemic. It is clear that they have relaxed their standards for appearance and professionalism. Some of the new staff have multiple piercings and long fake nails, and one particular employee lacks basic social skills. It is obvious that these places are struggling to find help.

The customer service at this restaurant is terrible, with very rude employees. I remember when the owner and his son were always there, they had great employees and excellent management. Over the years, I have seen this place transform into a dumpster with careless workers, especially on the night shift. I have had some terrible experiences that have made me hesitant to return. Now, even simple mistakes are met with rude staff, and if they make a mistake, I am told to correct it myself. For example, when I ordered two black coffees with cream added to one, I was told to go back around. If I try to speak to the manager, I am told to come back later or that the manager is unavailable. If I refuse to leave, they threaten to call the police. The customer service is non-existent, as when I called to speak to the manager, I was simply told that we don't always order correctly. This is disappointing.

I often go here after work and never had a problem other than once, I called and talked to a dame called mary and she had re-ordered my order, it is sometimes really busy but if they have a minute to wait, it is one of the best to imo

It neither here nor there. The sausage and muffin has gone up too high for meMine tasted like it was re-warmed. The muffin was rubbery. Wpnt be back as this is not my regular restaurant.