The Coach House Lounge - Stirling

My group of five and I had a terrible experience at this hotel, which seemed to use Covid as an excuse for their poor service. We were not greeted or offered any assistance throughout our stay. The son-in-law was the only saving grace. Despite spending over £1000 at the hotel, we were treated poorly. We had come to complete a walk, but even simple requests for an early breakfast or additional items were met with rude responses. We were only given a box of mini cereals each for breakfast at a high cost per night. To make matters worse, the hotel charged my bank account without my consent, using the card I had used for booking. This was not communicated to us at any point during our stay. It was a disappointing experience, especially during these challenging times, when basic manners should be expected from a paying guest.

We had a fantastic meal at this restaurant tonight. The staff and food were amazing. We don't understand the negative reviews, but we can definitely recommend the food and service. We did not stay overnight, so we cannot comment on the accommodation.

This hotel is run-down. Our cramped attic room had old beds and cheap, worn-out bedding. There was a lack of hospitality and overall the atmosphere was joyless. The food was terrible and the staff were unhelpful.

Our first night in Killin, at the end of May, was spoiled by an unfriendly welcome to the restaurant. We arrived without reservation, we called the restaurant number and it was not busy, so we were able to sit down right away. We were advised that, it was possible to sit outside with our dog, but no service outside. We then proceeded in to make an order and to take our drinks out, this was not allowed???!!! We have walked away, to the Killin hotel just few minutes away. It is a shame, as the Coach House is the nearest place to our work, easy for us to visit again and many of our customers are asking about this restaurant. We are definitely not recommending this restaurant to our clients and will not be going back till new owners arrive.

We were staying nearby and popped in on our first night and last night for dinner. The food is all home cooked, piping hot and delicious. The staff are very friendly and welcoming. One thing I also noticed is that they are taking the Covid protocol seriously and we felt very safe eating here due to their outstanding cleanliness. I would highly recommend eating here.