Tesco Extra - Stoke-on-Trent

Total farce of a place. 2 of us went to the cafe to grab a late breakfast or lunch. We got upstairs and there were 3 parties in the queue in front of us. The first one didn 't get what he wanted and the next ordered a drink. The next people (there were 3 in this group) ordered coffee and cakes. We have now been in this queue for 15 minutes and just before they got served a rather stressed out young male staff member told the server at the till that we were the last for food . Despite a young lady and her daughter joining the queue they let them stand there for 10 minutes before telling her she could only order a drink. The reason for all this? They have to clean up the tables . There were only about 4 tables with dishes on them. When I eventually got to order, I asked how long 2 breakfast would be and was told 25-30 minutes. This would have meant we would have been there of 45 mins or more. I declined their offer .

This restaurant is absolutely terrible. The wait time was long, and the meals were disgusting. I will never waste my money here again. The employees, one taking orders and one in the kitchen, weren't at fault - it's the manager's responsibility.

Visited here Thursday lunchtime as I really needed a hot and filling meal. I ended up being severely disappointed. I ordered fish and chips and after a half hour wait, I was informed by staff that they would not be comfortable serving me the fish and it had come out poorly so they asked if there was something else I would like instead. Initially I thought this was good customer service and they had excellent quality checks. I changed my order to the steak pie, another 20 minutes passed by which time I was starving and the food arrived. Disappointedly it was served with mash potato and peas, neither of which I am massive fan of and I wasn't informed that this what the pie would come with; I thought it would be chips in light of the previous order I'd made and I was really in the mood for chips. I decided not to make a fuss as I just wanted something to eat. Unfortunately the pastry on the steak pie was inedible and was completely rock hard and it took several goes with the knife to open it up. In the end I only ate the filling of the pie and it was not worth the £6.50 which I paid. I hate wasting food but it was awful.

Waited 50 minutes for food . Then they brought me the wrong food . I asked for a breakfast with meat free sausage and no bacon yet it came with bacon . So I had to wait again . The food was inedible when I finally got it . Sun standard service. Sun standard food . Shocking

Usually visit the Longton Extra branch and use the cafe on a weekly basis, but as in the Hanley area decided to try this cafe. What a mistake. Arrived at 11.50am and was finally served at 12.25pm. Then my mothers bagel was rock hard. She pointed this out to the waitress who was very nice and even offered a refund which was not accepted. The cafe was totally understaffed despite being lunch time. Will not visit again.