Chick-fil-a - Stones Corner Australia

I’ve come to this chick fil a several times and the mobile drive thru is horrible. It’s sad when the drive thru line goes faster than the mobile thru. The whole point of ordering ahead is so you don’t have to wait. This chick fil a needs to learn from the others.

Just got home with dinner to find out the order is missing items. Called back to the restaurant but was unfortunately rerouted to a customer care line where I was on hold for almost 10 min. Then went through a series of questions and put back on hold. Then to find out I'll receive an email in 2-3 business days with a resolution. WHAT?! Mean while what am I supposed to do? Ridiculous. For 3 meals costing over $41 I absolutely expect better service. Sure orders have mistakes but this is absurd. While I go back my food gets cold. Sigh... come on chicken filet! Get this fixed please.

This store has gone way downhill over the last couple of months. My family and I have eaten at this Chick-fil-A for the last 10 years. I have no idea what has happened in the last six months but it is notable. Tonight we spent 20 minutes in the drive-through only to get the wrong food and the wrong drinks. The bright spot was the guy delivering the food to the cars in the drive-through. He was genuinely apologetic and tried his best to make the situation tolerable. It seems more like a management problem anything. When we finally got the food, it was cold.

Picking up food from this location was made difficult and overwhelming. I can’t wait for the new one across the street to open, and until then I’ll continue picking other locations over this one. The traffic is quite bad at this location, and it feels as though they are overcomplicating a very simple process. Basically, I placed a curbside order and figured it be like any of the other thousand times I’ve done it before. Park in a spot with a number, document it in the app, and boom your food comes out and you’re on your way… but not here. It took me two laps around the restaurant before I was able to see a sign for mobile order instructions. This sign was confusing to me at first. It’s set up by a booth that by the way isn’t facing the drive-thru. So the way it reads is drive-thru is left indicated by an arrow, and the other arrow is pointing to the right saying curbside. The arrow is pointing by some parking spots and cones which map out three spots which now I realize wasn’t intentional. The sign is supposed to be telling you to go in the second lane if you have any online order which wasn’t clear by the sign. The sign said to check in with someone if you have a curbside and I thought that meant in the parking spots where the arrow was pointing. When I realized that I might have made a mistake and tried to turn around, I was approached by a worker shaking his head. He said very rudely that I can’t park there and that I was in the way of the drive-thru, which I wasn’t trying to be. He asked if I had a curbside order and then asked me for my name. I had to tell him my name like four times before he just told me to pull into the second lane. Overall, I just had a very negative experience trying to navigate how to get my food. All I’m saying is that why have the option to place curbside or carry-out if there isn’t any parking available for those services. my curbside order ended up being a mobile-thru order regardless of what option I choose, so why making it confusing for costumers. I was just overwhelmed with all of the traffic coming through and the worker rubbed me the wrong way with his tone, when I just simply made a mistake.

My drive thur experience wasn't the best. The food was right, but the drinks we're wrong. I ordered cokes, but I got tea. Instead, it was too much time and trouble to go back and complain. I just wish they get orders right!