Gloria Jean's Coffee - Strathfield

Gave us off cheese cake which Clearly had mould on it. Rude manager/barista. Tasted the cake and argued it's not off. Such a shame a lot of people from our office went here almost every morning. I'll make sure no one from our office goes there anymore! Poor service!

Strathfield is packed with many different cafes and GJ is probably the most popular one as is the best. In addition, I think that that the drinks and desserts are a bit pricey imo for the taste and value but the best thing about this place is the spacious seating, air conditioning, and free wi-fi. It's really good for some reading and studying.

I purchased a Groupon voucher ($10 for 2 coffee and 2 snacks) and tried to use it on Sunday 12th June around 11:30 am. When I gave the voucher upon ordering, the staff (who looked like a manager/supervisor as she was wearing different coloured shirt) told me to wait 10-15 mins as they were 'busy' and didn't take my order. I wanted to leave as I was angry but as the voucher was expiring in a few days, I didn't. There was only 1 other customer behind me so I let her go first. Then that staff who told me they were 'busy' left with her jacket on (probably on her lunch break and didn't return for the next 15 mins while I was there). So I went back to the counter and asked if I could place my order so another staff took my order. I had to actually wait for about 10 mins to pick up my coffees as I think they have prioritize the order from walk-in customers as people who ordered after me got their drinks before mine. I have to say this was a very unpleasant experience and treating people with vouchers in this manner is unacceptable. If they can't handle the busyness, Strathfield store should not have advertised the vouchers (as far as I could see, I didn't think it was busy nor crowed). Otherwise, staff should be trained to be more efficient or put more staff on shift. I was actually in a rush too where my husband was waiting for me in the loading zone and taking 15 mins to takeaway 2 coffees is ridiculous.

I purchased a Groupon voucher ($10 for 2 coffee and 2 snacks) and tried to use it on Sunday 12th June around 11:30 am. When I gave the voucher upon ordering, the staff (who looked like a manager/supervisor as she was wearing different coloured shirt) told me to wait 10-15 mins as they were 'busy' and didn't take my order. I wanted to leave as I was angry but as the voucher was expiring in a few days, I didn't. There was only 1 other customer behind me so I let her go first. Then that staff who told me they were 'busy' left with her jacket on (probably on her lunch break and didn't return for the next 15 mins while I was there). So I went back to the counter and asked if I could place my order so another staff took my order. I had to actually wait for about 10 mins to pick up my coffees as I think they have prioritize the order from walk-in customers as people who ordered after me got their drinks before mine. I have to say this was a very unpleasant experience... read more

Has anyone ever got his free drink from the frequent club? I was here about 5 times in the last month, but every time I was given an apology for not getting my free drink. it is either their system is down or they have problems with their Wi-Fi or their machine is currently connecting. the dame (which I suspect is the owner or manager because she is always there) tells me to come again tomorrow every single time. I enjoy my gloria jeans coffee occasionally and this is definitiw not the invite to go if they want to redeem their free drink.