Great American Cookies - Sugar Land

Absolutely awful experience. I went to one of these stores one day and got a few cookies. They were great. So my wife ordered a cookie cake from them for my birthday. Not only did they change the location of the pickup after the order was placed, but it took us to the mall to pick it up. I walk all the way into the mall to find out they don't have it. The guy knew what the order was, but said they don't have it there and it was at another store. He gave me bad directions to the other store and I couldn't find it. I called, and they wouldn't let me cancel the order until it gets approved by the district manager. So hopefully the manager sees this and realized they completely need to redo their system. So now I'm out $40 and got nothing except an empty gas tank.

The best cookie I have ever had,so delicious and fresh. Well trained staff always smile…customer service was brilliant, even though if you will buy only 2 cookies. Keep it up!

Went there on Saturday order a cookie cake the young lady was polite too me she explained all the decorations that can be on the cake and how many people it can feed I also order 13 cookies and the was very delicious .

They are always closing to early. Wanted to buy a big batch of cookies for a party, but they said there were closing. It was 5:30 and all cookies were put up.

Inside near Dillard's not in the food court. Had a hard time finding it but product was great