Marco's Pizza - Summerville

Never order from this place. I’ve tried to give them so many chances over the past two years. Orders are typically forgotten completely or they take 3 plus hours for one pizza. They will tell you it’s a 35 minute wait time and never put the order in. Every single time.

The last couple of times I’ve ordered from Marco’s Pizza has been a nightmare. Tonight, I ordered a large pepperoni pizza and two subs. Both subs were wrong. When I called back to let them know, the manager by the name of Lex, was very argumentative instead of just refunding me my money or replacing the subs. She talked over me the entire time. It’s very sad because my children and grandchildren enjoy Marcos pizza, but the service there Is so unprofessional, and you will not get what you ordered. I tried to explain to her when people spend $50 of their hard earned money they expect what they paid for. But because she was too busy speaking over me and being disrespectful I’m sure she didn’t hear me. I also got hung up on twice when I called. Once by an employee by the name of Corbin. If the owners of Marco’s Pizza are rich, and don’t care about their business or good customer service, then I understand they won’t care, but if they’re hard-working, individuals like me, then I would suggest that they fire or retrain these people because they’re gonna lose a lot of money because of the lack of respect that their employees have for customers. it’s not like I wanted anything free. I just wanted our sandwiches remade. That I paid for. Employees should not act like owners of the company especially when the mistake is the stores fault. If the regional manager does not call me, I will make sure that I post this in my neighborhood Facebook group. I’m sure Marsh Hall spends a lot of money at this establishment. As well as River Oaks.

Why is it that every time I order they forget to put the romesan everywhere like wow man every time

Listen, I order from this location in Summerville AT LEAST one or twice a month! I always order the same Meat lovers calzone and chicken Florentine pizza. I called them this evening because the calzone was literally half its normal size and they said its probably just folded differently it goes by weight. This thing is almost the size of half the box they put it in. I thought when he said by weight MAYBE it would be stuffed to the MAX with cheese and meat, due to its size but no I have always loved Marcos but will not spend my hard earned money for lesser of a product. I will certainly go elsewhere.

They will hold your last paycheck and not pay I recommend you don’t apply here