The Looking Glass - Sunderland

We booked a table prior to an Ed Sheeran concert, and the table was reserved no problem. Then our experience went down hill from there: totally appreciate how busy it was but there was no organisation or communication at all. We qued at the bar for drinks, and he told us he was making big table orders so we sat down and asked someone to come over for our drinks order then as people qued at the bar they served all them first, we waited around 30 mins for the drinks to be made after asking if they had received the order. We then ordered food which we waited over 50 minutes for (the food was fine and so was the meats/cheese board), but the young lad got the order wrong and the food came at different stages which wasn’t ideal.. we were given no cutlery, no one asked if everything was ok with our meal. Absolute chaos to say the least and it unfortunately put a dampener on all our evenings. Certainly wouldn’t return staff need customer service training and there needs to be someone clearly in charge.

Hello I booked for my mam and her friend for high tea Saturday 29 01 22 My mam and her friend had a wonderful time the food was excellent and presented very well, the staff were amazing both of them said they would go back again and again well done for making it a wonderful time for them Thankyou Akilner xx

Fantastic Restaurant/Bar with quality meals with generous portions and brilliant staff. So friendly. Highly Recommended.

Fast becoming one of my favourite places to eat in Sunderland, good food, nice staff eager to help (as I never book, well worth a try

Arrived to be sat at a coffee table for sunday lunch, asked if we could move, was told no table free despite only 2 tables occupied, we were moved to a bar table with bar stools which we liked better. Hour and a half later we had food, chicken was melt in your mouth, mash ok, roast pots tasted like cooked ,frozen then reheated. hard and dry. Had to remove own plates before dessert arrived. Ordered chocolate fudge cake, was served a toffee cake, asked for it to exchanged, to be told that it is chocolate fudge cake as sold by supplier ! 3and a half hours later. with No interaction from the 2 staff front of house, asked for bill, which was promptly delivered{ only thing that was} made it clear that not good, a round of drinks pint and 2 glasses of house wine, was taken off, could have said 80 pound for 3 lunches {set menu 15.00} 1 pints and a bottle of house wine with no service was steep. after that amount of time just wanted to leave. plus good decor. would not visit again.