El Pollo Loco - Sunnyvale

The food is incredibly delicious and authentic, with excellent customer service!

I would like to give them a star for the fact that they greet you every time you arrive at the register. Not only that, but their chicken is delicious.

I usually don’t post reviews but I am just amazed at the customer service I have received at this Pollo Loco location! Today during my lunch me and some coworkers decided to go in and check out this restaurant as you’re working in the area nearby pulling up to the parking lot it seemed busy so I was expecting a long wait I was surprised that coming into the restaurant it seemed a little peaceful. And I will just say it smelled amazing the food that was being cooked entice me even more to get my order in and try my juicy chicken which is was just that I was able to receive my order in a very timely manner with amazing customer service I cannot say enough of how amazing and overall lovely the manager was she answered all my questions and gave me some suggestions at which I will say I am extremely happy she did because my tostada was the bomb I’m definitely gonna recommend this place to other friends and family I suggest you go check it out too and get yourself some chicken

I have been coming to this restaurant since I was a child, and now I bring my own children. Throughout all these years, I have enjoyed the delicious and fresh food, as well as the friendly staff who always greet me with a smile. The service is quick and I highly recommend this place for families who enjoy fast food in a family-friendly atmosphere.

I arrived to pick up my online order and encountered a group of regulars trying to provoke the staff outside. Once the issue was resolved, I entered the restaurant and collected my food. This was the second time my order was incorrect in as many days, but I will return because the food is delicious.