Miami Best American Grill - Sunrise

Oh, where to begin. First off, it 's interesting to find out that with the new delivery service that Miami Subs Pizza Grill are offering, that the pizza 's are not made fresh at the store. They are not made at the store period...they are shipped frozen to the stores. I know this because when I called the 888 order phone number on December 13th 2009 and was done placing my order, I received a call about 20 minutes later from the delivery store that they had no pizza 's today, but that the deliver of pizza 's should arrive at their store tomorrow. So, twenty minutes after placing my order (20 minutes of me and my guests being really hungry and expecting pizza soon) and getting the call described above, I just called Papa Johns and placed an order with them. Today (12/14/09) I looked at my email and see a confirmation email showing that I was still charged, even though I did not receive any order/product because they did not have their frozen pizza in stock. So I called the same 888 number that I called to place the order and of course they tell me that they can not credit me. Instead I would have to take more time out of my work day to call the corporate office and that they will take care of it. So I called the corporate number and it seems that no department likes to pick up the phone. Everything went to voicemail. And yes, I called several times thinking that I would be able to reach a person at some point. But no. I even hit the option that gives me the catering department, thinking that they would answer for new business (money), but nope not even in that department did anyone answer. So far customer service has ranged from horrible to non-existent. I could go on and on with details of what poor customer service they have, but finally I received a call back from a message I left on someone 's cell phone and it seems it was taken care of by this person, but even with that He (Mr. A) did not give me a clear indication that the issue was resolved. Unclear because with me on the line all he did was leave a voicemail for apparently the one person in the whole corporate office that can deal with this issue. To me, that does not automatically indicate the issue is resolved. I finally received assurances it was resolved after speaking to someone else. Of course, the money that Miami Subs took out of my account almost instantly will now take them 3 or 4 days to get back to me. Besides saying sorry a few times, the representatives from Miami Subs never asked what they could do to make me a satisfied customer. Forgetting about the fact that I had to spend work time to take care of an issue of being billed for a product I never received, it just seems like poor quality customer service. So basically, don’t buy their frozen pizzas and who know what else it just microwaved frozen fresh food from a freezer and don 't buy anything from them.

We went here the Saturday after black Friday; huge crowd in the food court, however getting food at the Cajun Grill was fast and efficient. Understand that this is a mall food stand, so nothing was expected other then a tasty and edible meal, which is what I had, my partner got the blackened chicken while I opted for Honey chicken with corn and green beans. The servings were both fresh and plentiful, the chicken on both plates was tasty and better then expected. As for atmosphere, well, you'd have to be a people watcher and enjoy noise not to mention being quick enough to find seating to even consider that this area has atmosphere. It's a good place for a quick meal, but don't have high expectations. I'll only go back if I happen to get hungry while shopping.

Visited Cajun at least 10 times. Good budget food while shopping in Sawgrass. Love the blackened chicken!