Subway - Suwanee

Honestly, I have traveled all over the world and have been to hundreds of Subway restaurants in my life, but this one surpasses them all. Nilpa is amazing! She not only provides excellent customer service, but also pays special attention to my two-year-old. My family and I make a special effort to dine at this restaurant because of the exceptional service provided by the staff here.

I placed an order for $35 through DoorDash at this restaurant. Unfortunately, I forgot to mention that I wanted spicy yellow mustard. I admit that was my mistake. When I realized my error, I tried to contact the restaurant to see if they could include it in my order. However, the person who answered the phone seemed busy and refused to help me. I called back a few days later to speak to the manager or owner about the incident so that they could prevent the same thing from happening to other customers. Unfortunately, I was met with the same lack of responsibility and no effort to make things right. I have been a regular customer for 7 years, and it was disappointing to receive such poor customer service. It is important to note that my issue was with the restaurant itself and not with DoorDash, and I did not ask for a refund or credit.

Placed a pickup order at 11:20am on Sunday, arrived at 11:45am , order was not even start yet though the subway app stated it is ready at 11:40. waited another. 20 mins to get my sandwich completed . totally missed the mark of preparing order on thme. 20 minutes late is unacceptable. also Bought two gifts cards, they put a 7% sales tax on them, end up I have to dispute the charge. This store needs to be retrained

This location does not accept most coupons that are mailed to your house. They say it won't scan even though it is for local subways. Their quantity has significantly gone down even if you ask them for more onions, spinach etc. Today's sandwich hardly had meat. Not worth the money.

The service at this restaurant is excellent. The food quality is reliable and consistently delicious. It's a great option for families.