Biryuza Klub - Sviatopetrivske

In general, the hotel is not bad, the rooms are cleaned, but the shower was clogged, and there was also no refrigerator. It is better not to say anything about the service, because it does not exist as such. I got the impression that the staff was recruited from the gas station on the highway, and then they grabbed the first people they encountered and brought them here. Everyone walks around with a sour face, serves at least an hour, apologizing for them is something unreal. I waited for breakfast for an hour and a half, and when I asked why it took so long, they said there were many people, even though I ordered first. Administration, please pay attention to the staff, because with this kind of customer service, you will definitely have fewer customers

We came on vacation with our almost 2-year-old child. The luxury room is clean and comfortable, everything is there, what you need is brought. It was a bit inconvenient to climb to the fourth floor with a child. It would be good if they immediately informed about the fourth floor. The food is delicious, we tasted a lot of things, desserts are a special love. The child really liked the cheesecakes. I would like a little more children's menu. Regarding the menu: there is no paper version, and the code does not contain the composition of the dish, cocktails, it would be good if you added it. The territory is cozy and pleasant. The pool in the pool for children is great, we have been looking for just such an option for a long time, as you can swim and watch your child at the same time. The staff is polite, pleasant, there were no problems. Adult visitors smoke near the children's pool, I didn't like that they don't monitor it. The water is comfortable, the towels, sunbeds are clean. In general, we liked it. Rooms: The room we stayed in (4th floor suite) is clean and cozy

The prices are cosmic, it seems that there is no war in the country. Ordinary beer Stella is 130 hryvnias per glass, the glasses are plastic, which means that it is already difficult to process them, the menu is more expensive, roughly one gram is one hryvnia, a tomato salad costs like three or four oysters in black pepper this is for comparison). The guys from the staff seem to be normal, but one was walking as a supervisor. The pool for adults is as minimal as possible. Unfortunately, they came earlier than they looked at the reviews.

I got the impression that the management does not pay attention to the service and the staff does not know that there is a line between the guest and the staff and how to behave correctly. Teach the rules of verbal and non-verbal communication and explain that the guest understands when he is sent with his eyes on 3 letters. The first impression it consists of the threshold, when you are greeted with a smile and with a neat appearance (which, unfortunately, I cannot say about the administrator). It would not hurt to speak the rules of the visit more clearly, the guest does not know how to read minds. You invest a lot of money and forget that most of your guests are those who live nearby, and if you lose your reputation, why do you need all this? I no longer have the desire to return...unfortunately... Noteworthy details: Rude attitude of the staff.

The prices are sky-high, the service for which they charge 10% to zero without warning. The pool is small. I will not return again. Service: 1 Location: 4