Dunkin' - Swiftwater

The service at this restaurant is quick, but during the morning rush hour, there may be a 10-15 minute delay. This is to be expected given the quality of the food. However, the parking lot is not well maintained and there were issues with online orders in 2018, with some orders being shorted and no refunds given. The poor service was acknowledged by the manager in February 2020.

I placed a mobile order for the drive-thru and received a Tomato Pesto sandwich with bacon instead of tomato, but the bacon appeared raw. The sandwich was cold when I arrived, despite only placing the order at 8:25am and it only taking about 10 minutes to get there. Along with my plain and everything bagel minis, which were missing from my order, I had to pull up to the window to inquire. When I finally received my order, both sandwiches were cold, which was disappointing. Additionally, I ordered a large Frozen Chocolate with caramel and whipped cream, but it tasted more like milk and caramel mixed together.

They do not accept walk-ins, only drive-thru orders. They have a limited supply of donuts, which is surprising for a donut shop.

They have yet to get an order correct ! If I order tea they give me coffee that?s happened 4 times if I order butter they give me cream cheese. Now when they get it right and give me butter it?s like a drop of butter ! Honestly how hard is this ?

My girlfriends latte that was supposed to be made with almond milk (she's not aloud to have regular milk she js highly lactose) didn't have any expresso in it just REGULAR milk and syrup. On top of that the general manager of this dunkin was rude anddidn't comply to any of my requests. She was a shorter lady with curly short dark hair. And I felt uncomfortable when shestarted to scold a worker right in front of me, to a point she looked like she was about to cry. Everyone there looks so tensewhen she was around. I hope someone says something so she corrects her attitude.