Pizza Hut Shaw Ridge - Swindon

Excellent service. The gentleman serving us called Jacob was very charming . Food was delicious will definitely return.

Our food was lovely, typical Pizza Hut food. Server seemed fine enough but the service was very very slow, even though the restaurant was relatively empty. The thing that really dampened our visit was at the end of our meal. After FINALLY getting the bill,...we were asked “you can tip on cash or card, which one would you like?” Weren’t even given the OPTION to tip or not. Absolutely disgraceful, we were so uncomfortable. The server held onto the card machine and asked us how much. Weren’t even given the machine!!! We had been to Pizza Hut the week before and were able to use the app to order but we weren’t even given the option, clearly the waiter was just after as many tips as he could get. So so uncomfortable. We love coming here but this has truly ruined our experience and we won’t be returning.

My friends and I went to Pizza Hut for a meal. The restaurant was quiet and there seemed to be plenty of staff on duty. However, we were not informed that we could help ourselves to the salad bar and only realized it when we saw other customers doing so. We had to wait for a long time for our table to be cleared and for our desserts to be served, even after I went to the bar to request assistance. Throughout the meal, no staff or manager checked in with us and they all seemed to avoid making eye contact or responding to our attempts to get their attention. Instead, they were seen gossiping and laughing in groups, including the manager. While the food was good, the overall experience was disappointing and we do not plan to return.

The restaurant was not busy, but it took hours to receive our two-course meal. We had to order both courses twice because our original orders were not understood or remembered. In the end, we were served wrong or additional dishes, including a pudding that was intended for another table that had already left. When we pointed out the mistake, the server responded dismissively, saying it was just cheap stuff. I would probably opt for takeout from this Pizza Hut in the future.

We had a day out with our two grandchildren and we decided to toPizza Hut.. The welcome we had was very good and the same chap looked after us throughout, I did not catch his name but he was a Young ginger haired lad. He...was brilliant, he explained everything in detail and even helped us out with a few things in the menu. I very rarely give a tip but I did in this case. Our pizzas were excellent and the salad bar was well stocked. If I had just one fault and that was with the pricing of the desserts, over for most of them, my grandson had the cookie dough one and it was really tiny, I would of had a dessert but decided against it purely on price, come on Pizza Hut bring the prices down to something sensible and then you will sell more.