Cold Stone Creamery - Sylvania Twp

The ice cream wasn’t good and the taste was like artificial flavor.

They handle online orders poorly. When you enter the shop and inform them, that's when they start preparing your order.I've seen many people cancel and leave – not very professional.

Bought my first birthday cake today, it was absolutely boring in design for what they charge! The pictures on their website are deceiving, they did the bare minimum! Despite the appearance, the cake was absolutely delicious!

I showed up at 8:30 when they close at 10. I let them know I had a bigger order and I apologize in advance (4 sundaes and 2 shakes). We had one employee helping us in the beginning, the line quickly formed up so it got busy fast. After some time, I only had three orders in out of the six. One employee comes up (didn’t catch her name) and she kept giving attitude. I asked her about my last sundae and then went on to make my shake. Before doing so, she made a comment to the girl who started our order. Both laughed and the girl making the comment gave me a dirty look. We got our orders in and proceeded to the register. She pretty much slammed my shake down and then proceeded to rudely ask me what my order consisted of. After she rung me up, she snatched my card to have me pay. The receipt came out and she flung the receipt at me along with the pen where she told me to sign. I understand that I had a bigger order, but the unnecessary rudeness and looks from the employees were uncalled for. I was nice and tried my best to not snap. I regret paying $40 for the order and wish I just left.

The guy behind the counter was super nice then proceeded to not only throw my ice cream in the air but also caught it! No sweat. Give this man a raise! I will be coming back!