Burger Theory Holiday Inn North Busch Gardens

It wasn't clear that this restaurant was located within a hotel, as there were no visible signs from the street indicating its presence. Once we realized it was part of the hotel, we had to navigate through the lobby and down some outdoor stairs to reach the restaurant by the pool. When we arrived on a Friday night, we were the only diners there, and no one was able to confirm my reservation—though it turned out we didn't need one. The food and service were excellent, but the entire experience felt a bit unusual and was not what I had anticipated. Now that I know the restaurant exists, I might return if I'm in the area, but previously, I was unaware of its existence, except for finding it on OpenTable.

The restaurant has a beautiful atmosphere, but the service started off a bit unfriendly as the waitress didn't even greet us. I ordered a burger with American cheese, ketchup, and mustard, and although it was a bit messy, it tasted quite good. Just a heads up, the kids' meals are complimentary and they include ice. However, it was frustrating that they had run out of steak, especially since it was the only steak option available. Overall, there were some ups and downs during our visit.

The hamburgers are excellent, but we visited during a shift change that affected service. Initially, everything was great, but once two staff members left for the day, things became chaotic. However, one employee stood out—Mrs. Kervony Codio. She was incredibly attentive to our family's needs. I would highly recommend dining at this restaurant in the evening.

Don't expect a warm welcome when you arrive. I waited 10 minutes while loud music blared from someone's cell phone. I eventually had to go to the kitchen just to get someone's attention (and this was in the morning). The food was nothing special—just a typical Holiday Inn breakfast.

We stayed at the hotel where the restaurant is for a week. Breakfast in the Burger Theory restaurant. On the first evening we went to dinner and the price was good, food was great and the staff was very friendly and courteous. The next morning we went to breakfast and it was total chaos. People went out, crazy about lack of service, food ran among other complaints. It took 1 hour to serve an omelette. We sat at the bar when the tables were full, (13 tables in total in the restaurant). I asked about coffee and the waitress brought black coffee without sugar or cream and no utensils. When the food came out, it was very salty and we just left and did not return to breakfast for the duration of our stay. We returned to dinner on Friday 12/27. When I spoke to the waitress, I heard that other customers complain about the breakfast service and similar concerns as those we experienced a few days earlier. In the evening the staff is good and friendly. Eating is good. What I think is necessary: 1. adequate staff needed for breakfast rush hour 2. A proper administration. One thing I never saw during my stay was a manager on site. Can't manage a restaurant if you're not present. Calling and viewing the surveillance camera does not count as managing a restaurant. 3. There is no process in place to ensure that the items in the menu do not run out and ensure sufficient customer experience. It is my sincere hope that management will correct the situation. The staff was good, but there is a lack of supervision, correct training and a process on site running smoothly.