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Contribuisci feedbackWho’s in charge of the sandwiches here? I ordered a large one but received a medium instead. I requested a turkey bacon lunch and ended up with a meatball sub. I specifically asked for no extra pickles and cucumbers, but they added them anyway. I can understand a mistake here and there, but the entire order was wrong! They didn't even include my bottled drink. This is a joke. I won’t be ordering from here again.
To make matters worse, I noticed that he was wearing gloves but then wiped his nose with the same gloves he touched the food with. That’s unacceptable, and it makes me question the hygiene practices in the restaurant. I can only imagine how many health violations he could be causing during his shift. While I understand that people can use their phones during breaks, it shouldn’t happen when they’re supposed to be working. Paying employees to ignore customers and act rudely is not the way to run a business. This experience really overshadowed the food I ordered, and I left feeling quite frustrated. Customer service greatly affects the overall atmosphere and impression of a place, and it was clear that this employee's behavior was not in line with that. I strongly suggest that management addresses this issue and ensures that staff members prioritize their work over personal phone usage.
Definitely one of the best Firehouse locations in the city! Whenever I'm in the neighborhood, I always think about grabbing a delicious sub. One of the employees, Anna, is fantastic! She always makes me laugh and provides excellent service. The food is fresh, the customer service is top-notch, and the place is always clean!
This is the slowest fast food place on the planet! For a place operated exclusively by women, you know how to make efficient sandwiches!
The sandwiches we got were good but the staff was AMAZING! Super friendly and high energy! It was all laughs and jokes from when we walked in to when we walked out.
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