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Contribuisci feedbackI was pleasantly surprised by my experience at the restaurant. After reading the reviews, I didn't expect much, but it turned out to be great. The food arrived in a timely manner, was piping hot, fresh, and flavorful. The cocktails were also excellent, and the dessert—sticky toffee pudding served with bananas, vanilla ice cream, and a rich sauce—was simply amazing. The staff was polite and professional, and I’m unsure what the negative reviews were about unless we just got lucky. The only downside was the restaurant's ambiance, which could use some improvement. Overall, I was very impressed.
The restaurant had a cold atmosphere and unappealing music. The food was disappointing, so we ended up sending it back... definitely won't be returning! On a positive note, our waitress, Ellie, was excellent.
The staff was unprofessional and seemed more interested in standing around than attending to customers. The food was simply inedible! The steak looked like it was two weeks old, and the garlic roasted vegetables consisted of just four pieces of beets that were blackened on the outside and raw in the center. This meal was meant to be a Christmas gift for my partner, but we ended up waiting an hour because they couldn't get our order right. When we voiced our concerns, there was no accountability, and we weren't the only dissatisfied customers. Clearly, there was a significant issue in the kitchen, as many people were unhappy with their meals. My recommendation would be to close this restaurant and hire experienced staff who know how to cook and serve properly. No professional chef would prepare food in such a poor manner or allow it to go out like that.
We sat at 8 a.m., no one came to take a drink order by 8:30 p.m. Our starters arrived at 9am and were not as described in the menu. At 10 a.m. there was no sign of our nets so we left. The restaurant was empty, so no excuse. What dinner was all about the standard food for the price and extremely slow service. No staff available to take complaints. How comfortable. This must be the worst experience I had in a restaurant.
We were staying at the hotel just a couple of days before Christmas, the place was really quiet. Most of the staff appeared to be new but when able to converse were very friendly and trying to do an excellent job. The food quality was excellent.
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