Royal Beach - Teulada

Es un gran lugar para tomar unas cuantas copas, siempre hay gente buena y un buen servicio rápido y eficaz sabe que es genial.

Buen ambiente para salir a tomar algo el fin de semana.

The resort is extremely beautiful with friendly staff. The bar near the front desk is sooooo awesome. Bartenders are very skilled and attentive!! (William was one our favorites) You would be hard pressed to find a more well maintained and beautiful resort!

I rarely give bad reviews but for this one I have to. This review in only for THE LEVEL portion of the resort which I had to pay a lot more for. Meliá Caribe beach resort markets THE LEVEL as this service that will facilitate everything for you. I 'm usually not into these kinds of services but I had to take it since the room type I wanted only comes as the level. When we got in, it was confusing on where to go because there is very little information given but we finally found the level lounge. There was confusion about our room as they gave us a smaller room at first because we needed two beds but we chose our initial room that we paid for. The personal concierge that was promised over and over, did not even come to greet us AT ALL during check-in. They said Lorenzo was busy . He did not contact us AT ALL until I personally went back the next day at lunch to the lounge and asked for his number. We were not given the towel cards so I had to go get them from the lobby. After I contacted him, I asked him to do some reservations and heard very little of him until 6 pm literally 1 hour before dinner and at that time he told us that he has reservations for us at Cape Nao. This is when he finally came over to meet us. I then asked him to do reservations for all the other restaurants especially Alma. We are staying a week so I asked for that restaurant a week in advance. He did not make any reservations until I sent him multiple messages over a couple of days. He still didn 't do any reservations at Alma. You would think that making online reservations should be so simple but it wasn 't! He then told me that he will be on vacation for 3 days and that I have to contact someone else to see who will be assigned to me now. Jose was the same! The first thing I asked is to make a reservation at Alma the last day before we go. He still didn 't do any reservations. Today is my last day and it 's my son 's birthday and I contacted them again and they told me that the restaurants are closed and there is no reservations at Alma! That LEVEL service is totally useless. I did all the reservations i wanted myself like I always do and they facilitated nothing for me. Save your money! Now I will do a review for the rest. RESORT: the resort is nice. Has all the right amenities. Pools are large and the beach has plenty of space to sit at. The gym is nice and the spa is also pretty cool. SERVICE: the service at this place is very random. Sometimes you get good service but for the most part, the service is very poor. You can tell that they don 't want to work there. I also noticed that depending on your color, they treat you differently. If you are white they treat you much better. They thought we were Dominicans and they treated us pretty bad. More than 50% of the time, the little buggies would not take us to our room since the resort is quite large. We would find them a minute later passing us with other people. They choose who to serve which is quite insulting especially that we paid for that service. Most of the time, they would not listen to what you say. At the spa, they totally messed our massage service and they gave us walked our massages! FOOD: food is very poor here. Even the level restaurants are quite bland. Some menu items at Capri were good. Hacienda was also good. The rest and especially the buffets were horrible with no flavor. The food is mostly dry and cold. ROOM: our room was nice. The bed was very comfortable and the jacuzzi is also nice. They are a little outdated but they are comfortable. Our room was near the beach so it was near the pool and restaurants and gym which is very convenient. Overall, I think the resort was ok. The service definitely needs to improve because we 're going on vacation and we 're not going to deal with personal issues for workers.

You know how when you walk into a place for the first time and you just get a 'vibe. ' Well you will immediately feel like you made a big mistake, well guess what you were right. This place is a Motel 6 who literally forgot to leave the light on. Nothing was as advertised beyond the fact that it is in deed in Punta Cana. Complete disappointment from the moment we arrived and constantly proved to get worse. Avoid this property and chain at all cost.