Tim Hortons - THAMESFORD

This Tim Hortons location is the worst for getting orders wrong. It took me 5 days to hear back from a manager at the correct location to address the issues. I was offered a $20 gift card after explaining my terrible customer service experience, which I declined. I have spent more money and time trying to contact them, it is almost insulting. I don't want your money, just the correct order.

Three days in succession, I have now asked for a double-double with milk, and even tried a “big two milk, two sugars”. I'll have another coffee with cream. we can say the difference between the two, please begin to make our coffee right.

Give the single star to the young man who makes today bagels, he deserves 5 stars he was excellent! the rest of the frontend staff is not only brutal. I still have a quality experience with mobile orders on this site, very disappointing! I put my order for 8:15. proven at the time, stood on the pickup section for almost 10 minutes, while the staff stood around the discussions with some other customers. My bagel was ready when I got in, waiting for my tee. the young man came by the bagel counter and asked if I waited for something else. I recommended that the rest of my order was missing. then he interrupted the social chat and “Annette” looked at me, went to the printer, fetched my order intake and began to make my tee. without a word to me, no apologies etc. I wish I had received the name of the young man, he was great! he apologized and thanked me for my geduld. annette then gave me my tee and turned around to resume her chats without word. some of the worst services I have received. the management should really appeal to this mängel. I don't care if there's a line or it's busy. but that was simply unacceptable.

Very neat and well maintained. fresh brew when I tried coffee and tasted very good. in any case try

Completely incapable. the driving staff can not order to save her life. I could also say the attitude.