Russo's New York Pizzeria Italian Kitchen Marq E Entertainment Center

Just got home from the.hospital. Starving. Ordered two pizzas from here. One was ordered as Pinapple and Anchovies (both of which are on the menu). Not to mention that it was just sat on my porch wo a call, text etc but that’s on door dash). But it didn’t help the situation. I open the boxes excited for that particular pizza. No anchovies. I call the store and get someone and explained to him what happened “oh we don’t have anchovies. That’s what happened” I said it’s on the menu “yeah but we don’t actually have those”. “I said “well why didn’t you call me and I could have changed the entire pizza. Why would I want a cold pizza with just pinnacle on it. I wanted a protein of some kind. His reply “I’m sorry. But there’s nothing I can do for you” I asked if they could at least refund me for that pizza” his reply “no bc I mean you still got that pizza with pineapples. It’s still a pizza”. I just hung. What a waste. Oh and they were expensive pizzas I’ll just throw that in for good measure. Go elsewhere

I used to order often from them.The last few orders have been a disaster (burnt pizza, baked prosciutto, etc). It’s a shame; I used to like it a lot. I called the last time, and I was told “the pizza is in your house already, we can’t do anything”.

Teresa Antonio Hidalgo Angel are always so nice to me here! Love coming here for lunch and dinner.

Got a custom pepperoni, built your own slice, and enjoyed the amazing workers who had both a smile but passion behind it. They were so caring.Vegetarian options: Build your own style with amazing taste.

The employees working at this restaurant did not speak English properly. I waited for 15 minutes and no employee took my order. Poor customer service. I’m addition, the restaurant looked extremely dirty and not maintained at all. There are plenty of other Russo’s locations in Houston that offer better service and a better restaurant environment than this location.