Carvel - Thornwood

I have been waiting a week for the owner to contact me. My mother and I had an awful experience with a very disrespectful and crazed employee. Seems Lou (owner) does not care about customers. We will be getting our ice cream in Pleasantville today.

Good Carvel location in the Rose Hill Shopping Center. Service was fast and friendly, ice cream was delicious as always!

Place was neat and tidy. The young lady behind the counter was very pleasant and efficient. She made me laugh. I needed that. Thank you for that. ????

Very inconsistent ice cream, as weird as that sounds. Pay for a topping, sometimes you get it, sometimes you get a dash. Either the staff needs to be retrained or they just don't care. This place was good a few years ago, not sure what happened. Will be taking all future business to village creamery, where you get what you pay for each time. Drive an extra couple minutes it'll be worth the time to actually get what you order.

Always a great product. We order a cake about every other month from here and the service is always amazing. When the photo machine went down yesterday they gave me a call immediately with 2 other options. They kept trying and called me when it finally worked. Everyone is friendly and truly wants to make the customer happy. We also love that there are tables inside and outside to sit and eat ice cream with our two young children. Fun family outing.