Tim Hortons - Thunder Bay

My friends and I visit Tim Hortons at 310 Memorial Ave regularly during the late night shift, typically between 2:30 am and 4 am. Unfortunately, we've had consistently negative experiences during these visits, primarily due to an employee named Dariel who works during those hours. We have encountered several issues during our visits:1. Product Availability: Dariel often informs us that certain items, such as quenchers, cappuccino, timbits, and muffins, are unavailable, which is disappointing as we enjoy trying a variety of items on the menu.2. Quality of Hot Coffee: When we order hot coffee, it's frequently served lukewarm or cold, and it seems that the coffee isn't properly stirred, affecting its taste and overall quality.3. Refund Processing: On one occasion, we requested a refund due to a service issue, but the refund process was not handled correctly, and we have yet to receive the refund amount.However, it's important to note that there are days when a different lady is working during the same shift, and her service is excellent. She consistently provides us with high-quality coffee and a more positive overall experience.We visit Tim Hortons to unwind and refresh after work, but unfortunately, these recurring issues with service have left us feeling unsatisfied. We hope that Tim Hortons can address these concerns to ensure a more consistent and enjoyable customer experience during the late-night hours.

Depending on the time you visit this particular Tim's the food/drink won't be near as good service is absolute sh!t. So idk how many stars 2give. When it's good it's rly good? when it's not it's awful.Not only do the ppl who work these certain times not know good English, they hardly understand you. They also don't know the menu so more often than not they give you the wrong items they end up charging you way more.

A lot of flies, flying around. The wash room is dirty. The worst Tim I had ever visited.

Good Tim Hortons. They only were accepting cash at the drive thru the day i went in. Service was pretty friendly and quick inside.

I was came by my cycle in the morning and getting late for the work. I requested my situation for them in drive trough. Staff spoke very rudely in the morning. Worst staff ?