Dunkin' - Tonawanda

I'm nowhere near disgruntled. New staff is much, much nicer and much, much better at making things. Two very, very kind Muslim women had excellent customer service and were a pleasure to interact with. My only complaint is that I haven't seen the workerSean there in a while. He was great, too! Probably the only great person I can recall from before. Anyways, things are lookingup for the place.

I love Dunkin, but this location is always 50/50 on whether the coffee tastes right. Specifically in the mornings. Their iced coffee is sour. Like it wasn't diluted correctly. Very disappointing especially when I grab it omw to work. Today was justawful. Especially since my bagel was stale. I can no longer justify wasting my money on poorly made food and beverages.

I had my usual brown sugar muffin and it was delicious. That's all. The young girl who served me was very friendly.

The breakfast food at this restaurant is both delicious and affordably priced. I ordered through the drive-thru and was able to get my food quickly without any waiting.

I waited for 5 minutes and no one came to the counter. The staff were in the back chatting. In addition, the ice container and drive-through window were left open, resulting in flies buzzing around. This experience was disappointing and I do not plan on returning to this restaurant.