Dunkin' Donuts - Tonawanda

The manager of this establishment needs to update the closing times! Today, an employee wouldn't allow me to stay after 7:30 PM because they were closing. I understand that closing a shop can be frustrating, but they should be able to handle it with more kindness. The customer service at THIS SHOP was very disappointing!

The staff seemed more focused on socializing than attending to customers. I waited at the counter for five minutes before having to interrupt their conversation just to place my order.

I absolutely love Dunkin' Donuts! Their frozen coffee with sweet vanilla is amazing and makes Tim Hortons' iced cappuccinos taste inferior. However, I've noticed that their regular coffee often requires me to ask for extra sugar because it doesn't seem sweet enough; I’m not sure if the machines are off or if something has changed, but it hasn't tasted right for the past few months. Still, Dunkin' is my go-to for coffee and donuts, and their sausage on breakfast sandwiches is truly fantastic!

As someone who works around the area I spent most of my mornings/afternoons at this dunkin. here are something you should know. 1- Mobile Order is useless for this place. I ordered 5 times and all 5 I had to go into the store and ask where my orderwas and then they started preparing it. 2- Don?t expect your drink to be mixed. Seriously. They just dump the coffee, milk orwhatever you order and hand it to you. I once ordered a matcha that was so underprepared that matcha was still at the bottom andyou could almost see the pure whiteness of the milk. When i asked how did they expect me to mix this given that they don?t haveanything to stir with provided, they just took it, shook it for a second and gave it back and kept talking to each other.Literally made no difference. 3- Your food is never going to be hot. Dreaming a BEC on a croissant? yeah that cheese is gonna befresh out of the fridge, croissant is gonna be white and untoasted. Oh you wanted to make sure your food is warm so you ask for?toasted?? Yeah here you go, a burnt croissant for you. this applies to hash browns too. Mind you when I go there I?m usuallythe only customer around. If it was a busy case I would understand however it wasn?t the case.

I absolutely love Dunkin' Donuts! Their frozen coffee with sweet vanilla is fantastic—it's so good that it makes Tim Horton's ice caps taste like trash. However, I've noticed that when I order regular coffee, I often have to ask for extra sugar because it never seems sweet enough. I'm not sure if their machines aren't measuring it properly, but this has been the case for the last few months. Still, Dunkin' is my go-to place for coffee and donuts, and their sausage breakfast sandwiches are amazing!