Subway - Tonganoxie

Came in April 23 around 7. 3 people here, so service was fast, but the lady with glasses is one of the rudest employees I 've seen in a while. She kept giving the employee next to her the these idiots look when my disabled mother was asking questions. People are not ignorant of these things, especially if they are service workers like me and my partner. Before judging others for their questions, look in the mirror yourself. At least my mother doesn 't look dim like you do. Won 't be back, rather go to Eudora.

Customer service could be better. Depending on who is working some give more meat then others. when I'm paying the prices for these subs put meat on them!

About 50% of the time my family eats here we all get very upset stomachs. It would also be nice to take advantage of the BOGO offers online but can’t because they turn online ordering off when they have them and the offers are only online. Went in tonight and asked if they could do it in store and they said no. They had no orders. No customers. It was 8:00 pm and they didn’t close until 10. Why offer the specials if the staff can’t handle them? Much much busier locations have no problem offering the online deals with the same amount of staff. I tried take out but they wouldn’t let me so zero stars there, didn’t get anything because they wouldn’t let me order, did spend any amount per person because we couldn’t, can’t recommend anything because we couldn’t order

Placed online order. Veggie sub only allowed one cheese selection. Called store, requested all cheeses and they denied request. Told me I had to make another order. Asked to place that other order. Told me they were too busy to take order. I asked what their name was. They hung up. Had my daughter call back to make sure they cancelled my order because my app said that I picked it up. They said yes. Two to three days to see the money back.My daughter asked their name and their managers name and they hung up on is a second time. For fifteen minutes oir drive all the way to that store they just wouldn't answer their phone. Completely ignoring us all together. We get there and there's at least three employees standing around doing absolutely nothing. Lobby empty and no customers there eating. I took a video of the rude and disrespectful person running the show. Guy with the pink hair. Very snappy. Seemed.to be a controlling individual. I asked why he did what he did. Hang up on customers and then ignore them completely all together. He then stayed I was rude and disrespectful. He and I both know I wasn't but I'm sure the other people only know what he's stating aloud. So after i questioned him and he claims to have cancelled my order that my app says I picked up I then requested to place an order. I was told no and that they reserve the right to refuse service to anybody. I know this is true so i just turn and walk away. Through our entire conversation he refused to tell me his name or his managers name. This was absolutely the worst customer Service i have ever come across at any Subway. The way they were all just openly hanging out, the way pink hair lied and said i was rude and disrespectful over the phone, the way pink hair lied and said he was too busy to take my order he said i had to place to get a sub how I wanted and worst of all how he continuously hung up on me and my daughter and then completely ignoring the phone all together. This person does not belong as a lead or dealing with customers on a professional level

Love their Philly steak sandwiches. The girl that helped us tonight was super awesome. She did a great job and was super sweet!