Caffe Nero - Torbay

Platz looked narrow from outside, no other inside. all floors were sticky. behind the counter was dirty. coffee pellets everywhere, under the coffee machine was not only at the days dirty. manager, if I asked if they have caramel syrup for our frappe! no, for that I needed. many employees were around! the place needs a good bleach. it is intended for a rustic feeling, but color of walls is not rustic. toilets also grubby. avoid them until a deep cleanliness is given.

I should apologise to the employees for the duty as I have dared to interrupt their personal conversation. After her chat ended, I got our coffees, minus the milk and went from there. we don't go back.

Beautiful coffee and personal friendly, but while the place needs a really deep clean. tables not wiped, chairs dirty. windows obw was not cleaned in a long time. real shame as not much to do to win more customers.

Nero is usually my go-to place for great coffee, but the torquay one was by far the worst experience i’ve ever had with them. as soon as i walked in, i thought the “barista” looked a little incompetent but wasn’t going to judge a book...by its cover. but i wasn’t served for at least minutes after walking in (despite the fact that there was almost no one else there). the guy made me feel uncomfortable and unwanted as if HE was doing ME a favour i ordered an iced flat white and a caramel iced latte, my usual orders from nero, and not only did he put the latte in the smaller, flat white cup and the flat white in the big latte cup, but the latte was unbearably sweet and the flat white tasted like dishwater. the “barista” also seemed to be reading how to make the drinks off of a sheet on the wall!! despite this he used the frappe machine for the flat white, too... moreover, i left the shop with two undrinkable coffees, poorer than i was before, and i missed my bus. awful experience.

The town is littered with places you can get coffee. I recommend Caffe Nero Torquay for numerous reasons, Firstly, the coffee is first rate. I haven't eaten there often but I know the toasties are nice and I love the little chocolates on the counter....The staff are genuinely welcoming and engage in friendly conversation with the customers, which creates a warm atmosphere. It's positioned in the middle of town and handy for the cinema etc. Opposite, there are often buskers and street artists performing. Simply put, it's a lovely place to rest and recharge on your way through the town centre.