Tally Ho - Town of Chautauqua

Where to start. Basically the accommodations are completely average, slightly better than a budget motel. However, do NOT expect to get what is advertised on their out of date website. Looking back, that should have been the first red flags.I booked two rooms, units 5 and 6 for a week, via email. through the owner. When I initially inquired about these rooms, I made it perfectly clear that I had to have access to working WIFI because I knew I would be on contract and facing an August 9th, 4:00 p.m. contractual deadline, Since we arrived this past Saturday afternoon, not only have we not had any access to working WIFI, our complaints about the issue have not been taken seriously, the issue has not been resolved, and I have been put under incredible stress trying frantically to meet my work deadlines. I deal with federally confidential material which cannot be used on open WIFI systems. My worksite blocks access to those protected sites when I try to use open, guest networks. Furthermore, trying to use my mobile hotspot has been incredibly frustrating and slow. Nonetheless, What is most bothersome is the fact that I and my family went to the staff and manager of the Mardelle/Tally-Ho on numerous occasions over three days asking for a resolution to this problem and it still was not resolved, until two days AFTER my deadline. I repeatedly told them that I would have never booked this accommodation without the guarantee of WIFI access.In addition, I do not appreciate the fact that the manager just straight out lied to me and my family members on several occasions in order to cover herself and her staff. She has told me that I did not phone her, otherwise I would have called you back. That simply is not true, A simple look at both my son 's and my phone records can easily validate and authenticate that we did, indeed, call her. We were also told that housekeeping would come by on Monday and do their job. They did not. But even if they had come by, we would not know exactly what their job supposedly consists of. Do we get fresh linen/towels or do they only empty trash? She also told my spouse that she had told me certain things, when in fact, she did not. Who runs a business like this?In sum, this is one of the worst run establishments I have had the misfortune to encounter. One final example, when I arrived the check-in instructions were nowhere to be found, there was no confirmation email sent the previous days, and as such this meant a lot of running back and forth between the Mardelle Manor and the Tally Ho looking for room keys; one of which has never been located. We have finally given up on our son being able to lock his room. And yet the most unprofessional check-in experience was when I was asked to provide proof that my down payment check had cleared because, [their] accountant lost track of it. I should not have had to go track down a cleared check. This is not how professional businesses are run. I highly suggest they hire a proper manager with a degree in hospitality management.

This is a CASH only restaurant. This policy is not posted anywhere on outside menus or as you enter the restaurant. We called to make a reservation and we were not given this information at the time of making our reservation. Posted ONLY at the cashier checkout desk. We had to go to the ATM for cash. We chose to eat here before a concert since they offered a buffet. Small crowded eating area. Food in buffet line was not replenished in a timely manner forcing diners to crowd and line up in a small area. I saw a waitress plating and physically touching several desserts. Food was very average. I would not eat here again.

Where to start. Basically the accommodations are completely average, slightly better than a budget motel. However, do NOT expect to get what is advertised on their out of date website. Looking back, that should have been the first red flags.I booked two rooms, units 5 and 6 for a week, via email. through the owner. When I initially inquired about these rooms, I made it perfectly clear that I had to have access to working WIFI because I knew I would be on contract and facing an August 9th, 4:00 p.m. contractual deadline, Since we arrived this past Saturday afternoon, not only have we not had any access to working WIFI, our complaints about the issue have not been taken seriously, the issue has not been resolved, and I have been put under incredible stress trying frantically to meet my work deadlines. I deal with federally confidential material which cannot be used on open WIFI systems. My worksite blocks access to those protected sites when I try to use open, guest networks. Furthermore, trying to use my mobile hotspot has been incredibly frustrating and slow. Nonetheless, What is most bothersome is the fact that I and my family went to the staff and manager of the Mardelle/Tally-Ho on numerous occasions over three days asking for a resolution to this problem and it still was not resolved, until two days AFTER my deadline. I repeatedly told them that I would have never booked this accommodation without the guarantee of WIFI access.In addition, I do not appreciate the fact that the manager just straight out lied to me and my family members on several occasions in order to cover herself and her staff. She has told me that I did not phone her, otherwise I would have called you back. That simply is not true, A simple look at both my son 's and my phone records can easily validate and authenticate that we did, indeed, call her. We were also told that housekeeping would come by on Monday and do their job. They did not. But even if they had come by, we would not know exactly what their job supposedly consists of. Do we get fresh linen/towels or do they only empty trash? She also told my spouse that she had told me certain things, when in fact, she did not. Who runs a business like this?In sum, this is one of the worst run establishments I have had the misfortune to encounter. One final example, when I arrived the check-in instructions were nowhere to be found, there was no confirmation email sent the previous days, and as such this meant a lot of running back and forth between the Mardelle Manor and the Tally Ho looking for room keys; one of which has never been located. We have finally given up on our son being able to lock his room. And yet the most unprofessional check-in experience was when I was asked to provide proof that my down payment check had cleared because, [their] accountant lost track of it. I should not have had to go track down a cleared check. This is not how professional businesses are run. I highly suggest they hire a proper manager with a degree in hospitality management.

Where to start. Basically the accommodations are completely average, slightly better than a budget motel. However, do NOT expect to get what is advertised on their out of date website. Looking back, that should have been the first red flags.I booked two rooms, units 5 and 6 for a week, via email. through the owner. When I initially inquired about these rooms, I made it perfectly clear that I had to have access to working WIFI because I knew I would be on contract and facing an August 9th, 4:00 p.m. contractual deadline, Since we arrived this past Saturday afternoon, not only have we not had any access to working WIFI, our complaints about the issue have not been taken seriously, the issue has not been resolved, and I have been put under incredible stress trying frantically to meet my work deadlines. I deal with federally confidential material which cannot be used on open WIFI systems. My worksite blocks access to those protected sites when I try to use open, guest networks. Furthermore, trying to use my mobile hotspot has been incredibly frustrating and slow. Nonetheless, What is most bothersome is the fact that I and my family went to the staff and manager of the Mardelle/Tally-Ho on numerous occasions over three days asking for a resolution to this problem and it still was not resolved, until two days AFTER my deadline. I repeatedly told them that I would have never booked this accommodation without the guarantee of WIFI access. In addition, I do not appreciate the fact that the manager just straight out lied to me and my family members on several occasions in order to cover herself and her staff. She has told me that I did not phone her, otherwise I would have called you back. That simply is not true, A simple look at both my son 's and my phone records can easily validate and authenticate that we did, indeed, call her. We were also told that housekeeping would come by on Monday and do their job. They did not. But even if they had come by, we would not know exactly what their job supposedly consists of. Do we get fresh linen/towels or do they only empty trash? She also told my spouse that she had told me certain things, when in fact, she did not. Who runs a business like this? In sum, this is one of the worst run establishments I have had the misfortune to encounter. One final example, when I arrived the check-in instructions were nowhere to be found, there was no confirmation email sent the previous days, and as such this meant a lot of running back and forth between the Mardelle Manor and the Tally Ho looking for room keys; one of which has never been located. We have finally given up on our son being able to lock his room. And yet the most unprofessional check-in experience was when I was asked to provide proof that my down payment check had cleared because, [their] accountant lost track of it. I should not have had to go track down a cleared check. This is not how professional businesses are run. I highly suggest they hire a proper manager with a degree in hospitality management.

I don't suggest dinner. Poor selection and quality.