Burger Factory - Trenton Canada

The owner/manager of this location is exactly what has been missing for too long in the restaurant industry but especially the fast food industry.We ordered a daily burger special which on Wednesday is a Cheese Burger... made it a combo with fries and added jalapeño poppers on the side.We also added funnel cake with strawberry sauce and ice cream but then decided against the ice cream for some silly reason.When I got my food the owner asked if he should make the funnel cake now or wait so it would be at its freshest when I was actually ready to eat it after dinner.Very thoughtful. (Most places couldn't even care less if my food was hot when they serve it to me)My meal came without fries so I asked about it and while the cashier was explaining the confusion and said that I wasnt charged for fries...the manager/owner interrupted and simply said... you need fries? No problem... Give me 2 minutes. Lol. Perfect service. No added charge.Soon after he asks if we would like ice cream with the funnel cake because it is much nicer with ice cream... we say yes ok thank you.Not charged for this either... he just couldn't stand the thought of us experiencing his funnel cake without Ice cream. LolHe asks if I would like anything special with my fries.. maybe some ketchup and spicy sauce... I say ok thank you just to try something different.He brings it all out to the table which is great but he's also very genuinely happy to be serving us... he clearly enjoys his job/business and takes the meaning of service industry seriously.When he had a free moment he came out and asked everyone at each table how their food was...again Genuine Interested! Not just going through the motions.This is what's missing from restaurants everywhere!I eat out a lot... everywhere from a simple McDonald's to the Keg and Restaurant 360 at the top of the CN tower.This Burger Factory Genuinely Impressed me as much as any restaurant anywhere. This guy puts other Burger chains and many restaurants to shame with his great food, service and attitude. Don't waste your time, money and calories anywhere else. Lol.You will be treated as a highly valued customer here and that's always a great feeling. Spending your money somewhere like this will always make spending it a little less painful because the experience is just that much better! True value.Will definitely be back.Left an additional tip too even after initially leaving a debit tip.Thank you

Among the best burgers in town , Just love the Fried chicken burger , Sweet potato fries and don’t forget to try their Burger Factory Sauce. Really amazing staff at Oshawa

My experience here was the best one .I never tried veg burger being a vegetarian in Canadian .I recommend everyone come here once and pretty sure you will get the best of allVegetarian options: Yea there are

THE BURGER FACTOR IS AWESOME. THE BURGER…AWESOMETHE COMPRESSOR… AWESOMETHE SIGNATURE BURGER THE ‘JUICEY LUCY’…AWESOMETHE CHEF… AWESOME…YOU AINT HAD A REAL BURGER TIL YOU GO TO THE BURGER FACTORY. AWESOME!

Came here with my friend at burger factory for the first time for a quick meal. Excellent food service and staff. Shah working on the front end is a gem of a person. Would recommend everyone to go