The Bagel Factory Cafe - Troy

Ordered the classic grilled chicken club sandwich on sundried tomato bagel. It was basically inedible. I threw my $8 sandwich in the trash after two attempted bites. The chicken was cold and so rubbery that I couldn't tear a bite out of it. The bagels are kinda small and mine didn't taste any better than a cheap bagel from Aldi. I've never been served such a bad sandwich for $8.

Never been to this store before. It's near to where I work. Went in about 10 minutes before noon to get lunch and half a dozen bagels. There were 6 bagels left in the whole store! Nice job! I won't be coming back!

This is a review using GrubHub only. They didn't even have their app on, so when My driver arrived, they just turned him around, wasting his time, and refunding my order, which takes 5 days. If you don't want to take GrubHub orders, don't be on GrubHub.

I stopped this morning for a Lox bagel. It was $9.53 just for one sandwich (incl tax). Even worse, the slice of tomato was the first slice from the stem end so it had an unedible knot in the middle, all 6 supersize capers were all in one bite and the chips of Lox could not have been over an ounce total. The only thing that was plentiful was the obnoxiously sharp red onion I had to remove and discard with the tomato.Just like all the other fast food joints, they are trying to stay open by raising prices, cutting the portions and selling stuff even if its not fresh.To the owner, this review is for customers and it does not require a response. You already had your last $9.53 chance to fix it .

Anytime I’m in there, the bagels are always fresh and hot, the service is always great, and no matter what I come in for they are never out of. I love this place!