Tulum Hemingway Romantic Cabanas

Para terminar un día de mucho sol de caribe, mar turquesa, este sitio te refresca con su brisa única y espacio de rélax y confort

Es un lugar súper lindo en la playa. Muy cómodo. Comida deliciosaaa. La atención excelente y estaba asustada de que el precio fuera muy alto y la verdad fue bastante razonable considerando la zona y la calidad de la comida. Definitivamente regresaría y lo recomiendo ampliamente.

Muy buena su atención. El lugar está super bien decorado y sus platos son increibles!!! Es súper recomendado!

Un muy lindo hotel, el personal se esfuerza todo el tiempo para que te sientas a gusto. En la playa muchas piedras lo que dificulta bañarse con tranquilidad

We last stayed at Hemingway 3 yrs ago in a jungle room which was perfectly fine. This year they put us in a jungle room called Corazon which is right by the road. Sleeping was absolutely impossible as it felt like we were on the motorway. The noise was right by our heads! We complained to the General Manager, Gian Pietro who i must say is the best thing to have happened to that place; charming, classy and elegant. Unlike the Hemingway. He immediately moved us the next day to Estrella which is right above the kitchen. They also charged us extra for the pleasure of sleeping in this room. The minute the cook starts cooking in the kitchen its as though YOU are in the kitchen. The smell of the horrible oil they use as well as the lobster and fish smell takes over the room and its impossible to sleep or stay there as it really is disgusting. We also saw several cockroaches just outside our bedroom door running into the kitchen below which was revolting. When we complained on our last day and asked for them to at least compensate us by not charging us for the extras we were told to speak to Paola the owner who conveniently was unavailable. If the prices reflected the quality of the establishment i would understand but at over $350 a night this place is taking everyone for a ride. No investment has been made to lift this place out of the crumbling state it is in since we were last there. The food is inedible. We tried a bowl of pasta on the first day before seeing the cockroaches and it was truly disgusting. Even the staff admit they know its not clean but are left helpless. We were told the place was fumigated a week ago and that it should be fine but they clearly dont clean the kitchens well enough. Also the smell of the sewage in the morning at breakfast is horrendous. It is definitely on the lowest end of the spectrum as far as hotels go in Tulum and is more of a backpackers location and the prices should reflect that. We stayed at The Beach and Cabanas before the Hemingway (they were full from 26th onwards hence why we moved) which is charming, clean and delicious!! Sad to see the Hemingway has lost its charm! The beachfront rooms seem ok but the rooms we were in are a no/no if you want a relaxing holiday.