Mcalister's Deli - Tyler

Food has gone downhill. .99 kids meal is a gimmick that doesn't include a drink. I didn't think we'll be back.

The food is very scrumptious. And the staff is nice. love how see people are having a great time like it not just a restaurant. It's a place to make great memories with the people you love. I love I got to chance to hang out with my momParking: This place can get popular. So a parking spot can be hard to find

Mcalister’s and all other businesses. This is not a service point where tipping should be an answer. Prompting guests to tip at the register is silly .. I just don’t get

What a slap in the face for an employee to accuse us of trying to get something for free when we have paid for it! We renewed our Tea Passes on 2/22 and it’s been mostly problems, additional costs and insults from employees. After purchasing 3 Tea passes, almost every day we get told we either don’t have any Tea Passes or we only have one. I show the receipt where we bought 3 Tea Passes and the confirmation email with date of purchase that it’s active, and get told call Customer Service. An Assistant Manager also told me the receipt I’ve got from my McAlisters order history, that’s not a receipt?? Funny, because at the top it is clearly written ORDER RECEIPT!! I went and talked to the GM, Corey, on 2/28 at the restaurant because the problems continued. He was professional and assured me it would be handled and took my information. Made it two days with no issues, then yesterday 3/2, my wife stopped by and the employee said no Tea Passes are showing up. My wife told the employee she has the receipt, the GM said he was resolving and my wife was told the GM isn’t here and we are not going to keep giving you free teas, you’ve got to buy them. This is the last time we are giving them to you!! Giving?? Something we bought? Your doing us a favor after we bought Tea Passes and on 2/26 2/27 my wife had to pay for three teas each day because no record on file, after she showed receipt? So we have spent $26.73 for the Tea Passes, then another $18 and change on 2/26-2/27 because the Tea Passes “aren’t showing up”. I would be more understanding about this, even looking past the GM not resolving yet- solely based on his professionalism. But the accusations- not only when I know we bought, but when I have a receipt in hand- that’s simply unacceptable. We have bought Tea Passes on a monthly basis, photo below to prove, and this is the only time we have had this much trouble.

We are regulars. This is our Go-To place. Friendly staff, clean environment, and delicious food. My favorite is the Savannah Salad and the Spicy Southwest Chicken Sandwich. Also, they have the best tea in town.