Pizza Hut Express - Universal

Used to go here a few times a month to get a personal pan pizza before going to the AMC with my husband. Sadly that ritual has ended as they have replaced the personal pan with a 9” hand tossed pizza that is nowhere near as good for $5 more. Staff were always great and kind to me, very sad to see the pan pizza go.

Universal Studios Pizza Hut was beyond disappointing. Not only were the 6 piece chicken wings (lemon pepper rub) disgusting, they tasted like fish, the customer service was disrespectful and unhelpful. The manager, when I asked for a refund, stated Usually we don 't give refunds to people who order something they like. Why did you order something that you like and ask for a refund? I stated That makes no sense, this is my first time ordering these wings? I ordered them to try and I didn 't like them. The manager proceeds to say Next time order the plain wings to see if you 'd like them. Needless to say, the manager was condescending. I did not need this interaction, I simply needed a refund for food that was disgusting and not worth $26. To top it off she couldn 't give me a refund to my card and she couldn 't give me a refund in cash due to policy . I had to order food of the same value or else my money goes down the drain. Rude and unhelpful service. Sadly, I did not get the manager 's name.

Very bad service. Apart from being very expensive, it took more than half an hour to serve us and there was no one there. Everything in this place is expensive but there are definitely better places to eat.

Flor the person in charge has no customer service. She was very rude. Horrible place to eat took 30 min for them to realize that they never put the pizza order in. Asked for money back and took another 10 to 15 minutes to gives back the money. Asked for the receipt back and she too it back to her office or I don’t know we’re.

Horrible service LAZY EMPLOYEES REFUSED TO MAKE A SAUCELESS PIZZA. I walked in and ordered a mini pizza with no sauce but I was told they could not do that but that I could order the medium pizza instead I agreed and requested the medium however the worker looked at the other worker said they could not make a pizza with no sauce because the pizzas were already made they were only selling those. I’ve gone to several pizza huts and they always agree to make it without sauce.