L'moon Creamery Upland

Regarding the food and drinks, the B rating makes sense, which I learned from another review. The Thai Tea boba was just average. Given the shop’s reputation for specializing in Thai Tea, my partner and I had high hopes, but it ended up being overly milky with a weak Thai tea flavor, which was disappointing. The Thai Tea ice cream wasn’t much better; it seems to be more of a photogenic item than something delicious. Again, it was very milky with a faint hint of Thai tea. On a positive note, the boba itself was cooked well, so that’s a plus. If you’re looking for truly authentic Thai Tea, I recommend visiting your local Pho restaurant or a tea house in Claremont—or just about any boba place that serves it. You’ll likely find better options there. However, if you enjoy a milky tea experience, this could be the spot for you.

When I asked the staff about their B rating, they told me it was public information and suggested I check Yelp to see the specifics of their score deductions. I inquired about the issues affecting their health score, but they mentioned it was “out of their control,” which leads me to believe it may stem from management's lack of attention. On a positive note, the customer service is consistently excellent. The staff here is always friendly, and you can tell they are trying their hardest, even during busy times. I really hope management takes steps to improve the situation at this store.

My last two visits resulted in disappointing experiences. I ordered the Thai Fighter, which comes with a sweet cream crème brûlée-style topping—my favorite part, so I usually start with that. My sister got the Fire Rabbit, a milk tea version. To our shock, when we tasted the sweet cream, we immediately exchanged concerned looks. It was sour. We went back inside to inform the staff member behind the counter, who admitted that the cream was a day and a half old. For a product that is regularly taken in and out of refrigeration in a plastic container, it should not have been served. Additionally, their cookies, which used to be delicious, now resemble lumps of flour and are burnt more than ever. I rated them two stars solely because the staff member offered us refunds or an alternative product. However, she could have displayed a bit more enthusiasm; given the empty restaurant, the customer service could have been much better. I am sharing photos of the hygienic conditions of the restaurant and will be reporting them to the Department of Public Health. They have a new location in Pasadena, and I sincerely hope that it does not follow the same path as this one.

The match was super good but the fire dragon was actually so horrible like I took 2 sips and it tastes so bitter and unlike any milk tea I’ve ever had. Like maybe the milk was bad because it tasted sour not even just bitter.

Their L'Moon Thai coffee is pretty good. The bobas are not too sweet and they add the right amount of ice. Looks like their menu has a lot of variations besides what's shown on the menu.The place does have a B in health though.