Pizza Hut - Upland

Great Location! manager sent us a joke when we asked for it!

The guy who brought out my pizzas to the car was very friendly and helpful. Also the food was very good too.

Used to really like this location but their quality has dropped off recently. Their app can be a real hassle, and they really started skimping on toppings. My final straw was when my elderly mother had called in an order for curbe pick up, and still hadto wait over an hour! She called the staff, three times, and they just 'forgot ' about her. When someone finally got around tobringing her order they didn 't apologize or anything, just said she should have used their app (which kept crashing, that 's whyshe called to begin with! . To add insult to injury the pizzas came out with almost no toppings, and were too thin in themiddle.

Ordered online. 2 medium pizzas. Waited 70 minutes total. On the pizza tracker, I saw that it sat for 40 minutes at the store before being delivered. Sure enough, it was dry and tough. How do they want to make it right? By giving me 1 free pizza in thefuture or 20% off my next order. So, I have to spend money a second time to give them another chance. Mind you the free pizza isfor delivery only and minimum order is $16. Domino's is usually on point but they must need drivers or something. Not myproblem, I pay your to make pizza right the first time. If I gotta keep paying for you to do something wrong I might as wellmake it myself. If you can't make a delivery then cancel the order. We had a social contract. I pay you money, you deliverfresh-ish pizza. It's not a charity. I will no longer be donating to food service causes.

My order was wrong, and they charged me a service fee for an order that they could not even have done properly. I will not come back for mediocre pizza that is overpriced. pizza hat chains that charge a service fee really feel like a demolition to me!