Scooter's Coffee - Urbandale

I love their revolving seasonal menu and now they have a larger menu for kids!

Wow! This scooters has truly turned things around. They seem to genuinely care about customers. I tried an iced matcha (my fav lately with coconut milk and hated it haha! Got back in line and confessed my daring mistake that left me hopeless (adding the coconut milk and trying iced versus blended. She made me a new drink for free, which meant so much. All of the workers are so caring and kind, previously this was not the case and they made careless mistakes. Now everyone seems to be on the same page of truly being customer advocates!!

Coffee and limited food, drive through only. They consistently get my coffee order right and have always been friendly.

Priced at a premium, but still cheaper than Starbucks. The value quality of the food is extremely low.It's okay at best, with a hefty price tag.

My family and I frequent scooters regularly, we love the drinks there. The last few times we’ve gone to this location we’ve had a few issues. One of the issues being we were charged for an item we did not order/nor did we receive. When we noticed the charge, we went back to Scooters to request a refund for the item. We were advised they could not help and we would have to call corporate. This was extremely frustrating and really left us with a bad experience. I called at the start of the new week as corporate was closed on the weekend. I spoke with Denise Morgan with Loving Cup LLC, corporate for Scooters. She worked so hard to resolve the issue and went above and beyond to help us. The customer service I received from her was phenomenal. As someone who has been in customer service for 11 years, I was truly blown away by all her efforts. We are thankful to her, and it really shows how Scooters is really a top coffee shop to go to compared to their competitors. We love Scooters!