Dunkin' - Utica

Great location and parking, unfortunately the staff is missing or fighting with each other. I was ignored at derive through and drove to window where the staff acknowlwdged me and a male and a female started arguing and yelling as she was lazy and not doing her job . Seemed like she hit him as he challenged her to put your hands on me again and she said she didn 't care. They were cursing at each other with window open and of course git my order wribg but I wanted out. I took 2 videos and I am looking where to send them. This is not only disrespectful for co-workers but for costumers looking fir a good or at least normal experience.

The Dunkin Donuts on 1300 Genesee st. Needs serious attention. They are rude, frequently get orders wrong and are very disorganized. I will never go there again.

Place is ok.. it is in a bad area with a lot of homeless and drug addicts, not there fault tho..

Not the best customer service. Older lady gave me an attitude cause she didn’t know my order. Told her I got a large hot tea.

Used the mobile app and they could not make any of the food because they didn't have the food and did not return the money. I'm still in the process trying to resolve issue, been emailing back and forth.