Heirloom - Vail

My family has been going here since it opened and have been consistent and good customers. It is sad to see that the service and quality have gone down hill. I am sure the pandemic has been incredibly hard for them, and that maybe excuses the automatic adding of 18% for all take out orders, but it doesn’t excuse the poor service, particularly given that tip you are required to pay. The entire staff has a “I could care less” attitude. On more than one occasion the staff has also been flat out rude. The descriptions of the food on the menu are not complete and when a pizza arrived with bacon not listed on the ingredients list we were told they would make it up to us the next time. They really should have just offered a refund, but OK. When we did come back, they did in fact give us a replacement pizza, but charged us again for tax and that 18% mandatory tip on the second pizza which was supposed to be on the house. When I rightfully questioned the bill (a $17.50 tip charged for an $83 bill) the bartender shoved his phone in my face with some math he ran quickly and then told me Never come back here again. In fact, the bartender yelled at me, two times! When we called the owner, she couldn’t have cared less. Diners, beware.

Great menu- great chef- I highly encourage everyone to try- cozy environment- great owners- Support the locals- Try the Porchetta- or the seared Tuna over gruyere mashed potatoes and sautéed spinach

Excellent neighborhood restaurant with good food, reasonable pricing, and friendly staff

This is a fantastic place in East Vail! It's cozy and charming, and the wait staff is excellent. Our waitress was very attentive and friendly. We enjoyed a delicious Caesar salad and a terrific chopped salad. The pizza was outstanding—better than we anticipated! And the Pizzookie? You absolutely have to try it; you might even want two! Be sure to make a reservation!

We had a lovely evening on Wednesday with a fantastic meal. The new chef and the intriguing menu make dining at Heirloom a worthwhile experience. We highly recommend trying the Mussels!