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Contribuisci feedbackMy last few trips have left me unhappy with the level of service. This time the server was amazing for about the first 30 minutes then as our morning progressed she was gone. We had to get the hostess to help acquire our check and ask random servers to help us with our needs. This always seems to be a pattern that has yet to be addressed even when letting a hostess or manager know. Please properly train your staff.
Before arriving, I reserved a table for four on opentable. Upon arriving, the hostess cheerfully greeted us, informing us that our table would be ready at the scheduled time. The hostess sat us in a table across from the rows located near the window facing the airstrip. It was 12:30 PM and not many of the tables were occupied. After being seated, we waited a lengthy time for someone to take our drink order. The woman who tended to us first didn’t appear to be a waitress, and more a manager. The manager-type woman dressed in black, asked us what we would like to drink, writing down our order on a piece of paper. She left and returned some time later, much later. There didn’t appear to be sufficient wait staff to provide good service. As a result, we found ourselves waiting a long time. The waitress, a young slender lady with blonde hair and glasses, came to our table following the manager. She asked if anyone came to take our drink order, which we responded, “Yes.” She appeared to fly around the restaurant, trying her best to wait on us and other tables. At one point, she apologized for the wait as they were short staffed. There appeared to be some strife, a bit of tension between her and the managerial woman. The food arrived and tasted decent. We ordered the endless mimosas which were tasty. I believe my expectations were higher as someone referred us to the 94th Aero Squadron, touting the food and service.
No, I would Not. I made a reservaton for 1PM a week ago, Confirmed it the day before. Arrived on time. Was told that there would be a wait for a table. Looked in the dining room, lots of empty tables, Looked in the bar lots of empty tables. I asked if we could take a seat at a window table in the bar she said it would be ok. Chatted with my friends for a while, a waiter brought the menu. The Waitress, Cory, came to take our order. We ordered Two Salmon and Penne Pastas. I ordered the Ruben Sandwich. We ordered Tea, Was told that the hot water system was broken, but they could do it in the microwave. That was fine Took quite a while. Time was not an issue. Orders came, Pasta was fine. Ruben was terrible. Way over cooked and salty on some stale bread , Fries were Ok but the ketchup was yuck. Asked for more hot water for the tea. It came at the same time the check did. : I remember eating at the 94th some years ago very good. Not today. Highlight of the afternoon was our waitress Cory. a fun woman that made the day. got into good conversations with my friends. had good laughs. The birthday desert was great. : Jack, Meribeth and Patricia
The staff appeared inexperience or working off their original shifts. Asked for window seating but giving a table next to a walkway even though window tables were available. Wasn't told that you could not order from the regular menu only the Valentine's menu was available. This experience was much different compared to the last Valentine's dinner I had here. My lady and I was disappointed by the overall experience.
Beautiful cut of Prime Rib with a tasteful crust and large baked potato. Excellent value. Beautiful location with Van Nuys airport runway view.