Menchie's Frozen Yogurt - Vancouver

The yogurt selection is limited and lacks quality, the customer service is terrible, and the prices are far too high. I've been trying to attribute these issues to the pandemic, but unfortunately, the situation has remained consistently poor even after the pandemic.

The prices have become excessively high. We used to love visiting this place as a family, but now it costs us $30 for the four of us. We haven't increased the amount of food we order; it used to be around $20. Additionally, it was uncomfortably cold inside, making it less enjoyable during the winter.

Stopped in for a treat after eating at the Thai place next door. The establishment was clean, and the counter person greeted us as we walked in. Located in strip mall with limited parking, considering all the businesses sharing the lot. They offer a nice variety of flavors and swirls. After sampling a few, I decided on the good ole standby chocolate/vanilla swirl. I added a few fresh raspberries, too...so yummy! It came to about $4. It's worth it for a healthy treat. Overall, it was a good first-time experience. I'll definitely be back to try different flavors and toppings. Would recommend.

Frozen yogurt is always good, but not for $21. My girlfriend and I had about a bowl and a half of frozen yogurt in total, and it was $21. We love frozen yogurt but we won’t be back until the prices are reasonable. It’s quite frankly unrealistic at this point.Also, the individual cups of toppings are a waste. Not only do you end up with a bunch of leftover toppings, but you pay for extra toppings you won’t use.Please lower your prices. When this happens, we will be back. Until then, we will share this expensive experience with everyone.

Ordered delivery and added request for a Sorbet showing on their website. Did not receive correct order so I called to see why and what could be done. The woman who answered said it wasn’t on their menu at that location and I must have been on the wrong website. I told her I was positive it showed on her website and she said I was mistaken. Got off the phone and I check again, I was correct, so I called back and asked for her info and the managers number; she hung up on me. I tried to call again (in case it was an accident), and she let me ring to voicemail.Really appalling service.