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Contribuisci feedbackMy husband and I patronize this restaurant frequently. The food is usually really good and it's close to our home. Today I ordered a chili Verde burrito combo, and they made a mistake on the order and gave me some type of a shredded beef burrito which was not a combo. I called to notify them and asked how we could fix it, the woman that answered the phone told me she made a mistake and apologized, she then proceeded to tell me she could make me the combo for us to come back and get, but it would be extra because the combo is $15 and I only paid $12 for what I ordered. I thought that was absolutely ridiculous customer service. You mean I have to come back because you admittedly mixed up my order which I completely understand because you're human. But then you want to charge me the extra $3? I don't think so. Sorry this place has lost a customer. My husband's food was delicious, but just really bad customer service. I opted to just keep what I ordered and gave it to my husband for lunch. Sorry you lost a customer over $3. I won't be back, my husband is more forgiving. Also he tips at least 20%, every single time even though we are usually take out customers. Just ridiculous customer service and to think this was my restaurant of choice post surgery.
Great food and great service! Highly recommend their food. They are always very friendly and have never disappointed on flavor! Food: 5 Service: 5 Atmosphere: 5
TLDR; it 's the Mexican restaurant version of an inauthentic tourist trap; and it 's by design. I admittedly love Mexican food and have had many versions of it across its regional variations. But it 's core has always been the rustic, inventive food of poverty. Somehow through the decades it became American-ized and homogenized and when it doesn 't look like Tex-mex, people take it as authentic. Almost universally. The result are places like this that focus on easily recognizable items; taco, burrito, tamale, enchilada, so on and so fourth. All listed in combo form to make ordering easily. And what I received was a GROUND BEEF taco, an enchilada, a Chile Relleno, with beans and rice ALL slathered in cheese and heavy sauce. The cheese stuffed pepper? Yup, more cheese on top. The cheese stuffed 'enchilada? Yup more cheese and sauce on top. The kind of dishes where every bite has that sameness to it where nothing is really any different than anything else. To their credit the beans rice were decent. Now, the people here are very kind and attentive, but they know where they 're located and they know their customers. Sitting there in the booth with my wife, we looked around and saw the same thing; all customers are basically the same people; the same attitudes, the same ages, the same ethnicity, the same backgrounds all basically being duped into believing this is Mexican cuisine even more than they likely already were. Who 's to blame? Everyone. The business owners found a way to run the business, and it 's not their fault; except it is. And the customers continue to eat the indulgent, oversimplified, slathered sameness you get here instead of the inventive rustic cuisine Mexicans are known for. Head to Oxnard or LA; find the real thing and give it a try.
Great service and food Food: 5 Service: 5 Atmosphere: 5
The food is delicious, the service is very good. Service: Dine in Meal type: Other Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Parking space: Plenty of parking Parking options Free parking lot
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