Prime Steakhouse Wine - Ventura

Great experience taking the family here! Friendly service, delightful food and their Old Fashions are always an excellent drink!

Have you ever had dinner at Prime? If so you know how amazing the food is. We booked a table a week prior to going. Following is our experience. I called to make a reservation and made sure the staff knew it was a special birthday celebration for our out of town friends. We were assured we would have a special table on the patio in front of the fireplace as requested. Here 's where the review begins. When we get there, they let us know they don 't have my reservation, they look confused. Then they try to sit us inside when we had a reservation for the patio, after a few minutes of confusion the one of the managers or assistant managers (Ryan) came over to assist, he found a spot off to the side out on the patio for us, not what we expected, so I made a joke saying I suppose since you lost a reservation, we get free appetizers and a drink?? Said with sarcasm, he thought I was kidding and he asked me again what I had said snd if I was serious, so I repeated it and I said I 'm serious, but there 's some sarcasm in there and he looked at me confused and said I 'm accommodating you to be able to sit out here, and I said you don 't understand we had a reservation to sit in a different location and it 's not our fault that we 're in this predicament. I was clearly not happy and he could tell by my demeanor, he told me l was being rude and then proceeded to tell me that I could walk out the door and leave. I was flabbergasted at being treated this way, we are the customer and we requested something specific in advance. I asked him if I could talk to a manager and he told me he was the manager. I think that is suspect, then walked away, they sent over the other assistant manager, Nicole was her name and she said go ahead and sit down, have some water and see if you want to stay, It 's up to you. She apologized for the prior behavior of her coworker, I told her it wasn 't her fault and explain the situation. Not to further ruin our evening we decided to stay had an amazing dinner, and Nicole took care of us, she provided the table with a free drink and made sure that everybody was happy. She basically rescued the evening. Kudos to Nicole. We had an amazing time with the exception of the start. The person 's name was Ryan that treated us poorly that probably needs sensitivity training and a little education on how to treat customer. Because of Nicole, we will go back, not sour Because of Nicole, we will go back, not sour grapes just my humble opinion. I plan to call and have a conversation with the Manager to communicate our experience. I called and talked to Courtney, she interviewed all the participants. She told me that Ryan said he was sorry. I asked her if there was any incentive for us to return, her response was, well you got a free drink and that’s sufficient. After spending $300+ I did have hope that there would be some consideration, but no. We will not return.

If you are in the mood for a steak, check out Prime in Ventura. They have remodeled since we were last there, and added a great outdoor dining area although last night we chose a cozy corner table inside. The staff is friendly and our waiter, Ryan is great. St his suggestion, I tried the Filet Chile Relleno as my appetizer, and if you have not tried it you should. My husband had the shrimp stuffed mushrooms which he also enjoyed very much. I had the New York strip and he had the Ribeye with sauteed mushrooms, both were very tasty. Our experience reminded us why we used to go there, and we will be back soon. Wine by the bottle is also reasonable priced, as compared to some restaurants. It also seems their happy hour, which is from 5 to 7, is as good as ever because the bar was full.

Service and ambience were stellar. Food was disappointing, especially for how expensive it was. I had steak with stroganoff and it was pretty flavorless. The steak was tender and yummy, but the noodles and sauce blah. Bacon wrapped shrimp appetizer yum. My friend had shrimp and risotto and she said it was yummy. Huge portions.

Visited after my son's college graduation. The patio is great, and we had a fantastic table for 6 in front of the fireplace. Steaks were perfect, arancini app really good, and great bread pudding!! Lobster tail some of the best we've had. Nice wine and cocktail menu. We had a perfect evening!