The Habit Burger Grill - Ventura

EDIT: It 's been over a month since the owner said they 'd follow up with their team . No change. This is not a mistake or a mystery, as the owner 's response implies. Absolutely deliberate. If they ever restore their system to the way it was or even add back in the extra options for a charge, I will return. But I am tired of this kind of sneaky business practice and will not reward the dishonesty. One more star removed for trying to deceive with a response to the review.Unfortunately, Habit has limited the customization options probably to save a few pennies without telling their customers they 're getting less. Shrink flation, I guess. One of the main reasons I used to go to the Habit often for lunch was the ease of adding extra tomatoes, pickles, etc. This is no longer possible. There were no other obvious changes to the online ordering setup, so I guess their web master was specifically directed to remove those options. It clearly is not a mistake.The change could have been to charge 25 cents for extra veggies or something like that, but then they would have to be honest and admit the cost increased. Instead, sneaky tactics were employed to provide less for the same money without it being obvious. This is happening in many restaurants even worse at some of them but these tactics are way too close to bait and switch for me to be ok with them. Customers get upset when prices go up, but too bad. This is how business works. Cost goes up, prices go up. Reducing portions or removing options for free add ons is just a way to increase profit without customers suspecting their dollar is not going as far. I never expected the Habit to join in with these dishonest business people, but here we are. If you are going to reduce what is offered for the same price folks were paying before the change, just tell the customers! Be honest! Have some integrity. Until Habit decides to do the right thing and be transparent with its customers, I will be eating elsewhere.

I felt extremely welcomed with good customer service by the manager Paul very good manger that cares about customers needs ! Will be visiting this location forsure. Uplifting restaurant forsure.

Great service!!. But just check order before you leave just in case.

Great hamburgers also great place, the service was really great too.

Food is fresh and delicious. Staff is kind and understanding as I have an Autistic child and they are great with him!