Dunkin' - Villa Rica

The girls who work there can't even make a coffee right. Other than like three of them and then you get in trouble for trying to tip

I will never go back to this place. Their customer service is horrible, horrible attitudes, food is cold, and HORRIBLE! All the people that work here looks like the smoke CRACK!!

Literally can’t recommend a place less. The only reason I even went was because I wanted breakfast food and it was outside of breakfast hours at other restaurants. I never even leave reviews for places but this visit was just unnecessarily bad.I placed a mobile order today and when we got there at like 2:45 the cashier at the window told us they were out of banana bread. No biggie, but she offered me 2 donuts as a replacement. I politely asked her if I could replace the banana bread with anything different because I have extremely sensitive teeth so I can’t even get through half a donut without my teeth aching. She got an attitude and acted like it was a huge inconvenience just to check. She came back and told me she could replace it with a coffee muffin, and even though I really didn’t want that I just went ahead and accepted because she was acting so aggravated by it. I still had bagel minis anyways so at least I could eat those even if i didn’t like the muffin.Surprise: the muffin sucked. I tried my drink next, also terrible. You’d think for $5+ per drink you’d get something once in a while that doesn’t taste like dirt. A latte is mostly milk, I don’t understand how it’s that hard to make it taste mildly decent. Whatever, moved on to the bagel minis. They were cold to the touch so I already knew they’d be terrible when I grabbed them. They weren’t even remotely toasted on the outside, and the cream cheese in the center was barely thawed, they weren’t even close to being hot like they’re supposed to be. Yet another waste of money and at this point every single thing I ordered for myself ended up being awful and a waste of money.My boyfriend’s food and tea were alright. Just alright, not worth the $5 for a croissant just for it to be mid. Literally wasted $20 of my money just to not even get anything to eat because it was all terrible and/or not even cooked. I have some degree of patience and sympathy for fast food workers but the store was literally dead, not busy at all, we were not rude or impolite whatsoever to them, and i worked fast food myself for years and i never treated people rudely just because they came to my place of work. it isn’t hard to have basic respect toward people and the money they’re spending when they aren’t disrespecting you at all. it’s not my fault that they were out of what i ordered, god forbid i just ask if there’s any other alternatives to what i had gotten because i literally don’t like and can’t eat what i was offered as a replacement.you can’t serve shitty undercooked food and terrible drinks AND have an attitude for no reason toward people who just wanted to grab a bite to eat. if the customer service is gonna suck they could at least make up for it by not sending out garbage food and drinks. there’s not a single redeeming quality about the place. pick a struggle.

Went through drive through to order 12 glazed doughnuts for my sweet tooth and at 7:14 pm they only had 3 left and informed me that the manager said they were not making any more doughnuts for the night : when asked what other options they had available the sweet young window girl named them all and when I went to order vanilla iced and chocolate iced doughnuts they were out of those as well. It made me really sad especially since they were still open and had none of the products I was looking for. Someone needs to do better with evening counts and or supply issues. Last products should be made around 6 for freshness. The doughnuts I did receive were stale and clearly had been made in the morning batch. Highly unsatisfied.

Food and drinks are great. However service, cleanliness, and management are horrible!