Sanctuary Realty At Sandbridge

We were advised to park either in our designated spot or in an unnumbered spot. However, our assigned spot was a small corner space meant for a compact car, while we drove a pickup truck that simply wouldn’t fit. We opted to park in an empty unmarked space, ensuring our parking permit was clearly displayed on our rearview mirror. The next morning, when we returned to our truck to grab something, it was gone. It was an awful feeling. After numerous calls between Vacasa and the homeowners, we learned that our truck had been towed because it was over the white line. It's worth noting that this incident occurred in September when the garage was nearly empty. To make matters worse, our vehicle was towed all the way to Virginia Beach, over 35 minutes away. Vacasa didn’t offer any assistance, stating that we were subject to the homeowners association's rules. I won't even begin to mention the poor condition of the buildings. I will never stay here or rent from Vacasa again.

To make matters worse, the towing company was located 30 minutes away from the condos, and there were no accommodations for guests whose cars were towed. Their response was to “call a taxi or Uber.” What about guests from out of town who might not have the money to retrieve their car or to get to the towing location? It was utterly ridiculous! Additionally, if your parking pass falls, they will still tow your car. So if you stay here, be very careful! The cost to get your car back is about $150 or more, and we weren’t the only ones affected; at least three or four other cars were towed as well! This is a significant issue! It's baffling that there are no provisions in place for guests in this situation. Who drives 30 minutes to a towing lot just to check a private property parking lot for cars without visible passes, especially knowing they could have fallen off? It seems suspicious, doesn’t it? It certainly gives the impression that management might have a contract with the towing company. They really need to address this issue; it’s an enormous inconvenience for guests! For all these reasons, I can only give this experience two stars. I could go on about how no one seemed able to help, and there’s so much that could be improved before resorting to towing cars. For instance, they could at least verify the cars associated with each room or keep a list of vehicles belonging to guests. Please do better! Treating guests this way will definitely not earn you great reviews.

This rating was a tough call to make. The town area is really pleasant and quiet, which is a plus. However, the rooms left a lot to be desired in terms of cleanliness. I expected everything to be much tidier, especially considering the high cleaning fees. There were some spots in the rooms that seemed like they hadn't been dusted in ages, the area under the beds was filthy, and the windows were covered in dead bugs. If you're planning to visit during a busy time, I would advise against bringing a large vehicle, as the parking spaces are quite limited. On a brighter note, the beaches are stunning, and the resort does offer several outdoor grills if you're interested in cooking outside. The pools were also nice.

I wish I had read the reviews before I paid nearly 7500 for our condo. We arrived at 7 pm exhausted due to interstate accident. We spent a large amount of time looking for our “ reserved” parking spot. There was only one marked, so, as instructed we parked my sons in an unmarked area in corner.The condo needed a deep cleaning. The beds were made, towels were there, but it wasn’t vacuumed, one toilet was a mess and windows and mirrors had not been cleaned in weeks. Tons of sand and fifth in the hallway. The unit was NOT fully stocked as contract stated. There wasn’t a roll of toilet paper in any of the 4 bathrooms. Internet and electricity issues all week. All of this could have been overlooked, but on Wednesday morning, my son was planning a trip to the boardwalk only to find out his car had been towed. The “homeowners administration” had it towed to a lot 35 minutes away! His mirror tag had fallen onto dash board, but his car had been parked since Saturday evening with out of state tags. If they are so worried over who is parking in the building, they need to add key cards that open the existing lift gate to the welcome package or as Hilton Head does, a guard at the entrance. 1/2 a day spent getting it back.Towing off cars of paying guests is unacceptable!!Every year we plan a family vacation, this years was stressful because of disorganization and staffing issue of homeowners association. Shortage of cleaning staff and a Barney Fife managing the garage. The condo we stayed in was beautiful. The homeowners are the ones I feel sorry for. They’ve invested money and expect Association to care for it. They are not.Future guests, stay somewhere else.

This is our 2nd year staying at The Sanctuary. After reading several bad reviews, I was nervous about our rental this year. I honestly expected the worst. However, we walked into a clean, beautifully maintained condo. We were left extra sheets towels for our family of 4. There were fresh rolls of toilet paper paper towels as well as hand soap, dish soap, a few dish detergent laundry detergent pods. The pool was clean had plenty of lounge chairs. We saw maintenance often walking around cleaning taking care of various things. The beach is so clean, beautiful, and not too crowded. We will be back for years to come!