Tropical Smoothie Cafe - W Windsor

The Food is great, but the service is a work in progress. I ordered from Grubhub as a pickup order. When I got there they tell me that they gave my food to the grubhub driver...but it was a pickup not a delivery. The food never arrived and I had to cancel my lunch order. You would think as a courtesy they would have said something like Sorry about that, we gave your order away. I 'll make you another sandwich at no cost. Don 't worry about it. Look folks, you need better customer service and tact. Instead of shrugging your shoulders like you don 't care, fix the problem. 1 star.

My wife and I ordered because we received coupons but if it wouldn't have been for that, I would've been very upset I lost over $10 on a small, weak acai bowl. There was barely any granola (maybe 2-3 pieces) and a decent amount of fruit. I won't be visiting this place again, but I hope others are not the same. My wife's smoothie was good, but nothing spectacular. I should've checked the reviewsbefore coming here.

Had a berry smoothie after a run with vitamins and protein added. Delicious

I came in today January 28th at 7:45 . Customer service awful the lady was rude told me she was closed at 7:44 while the store should be open until 8 but online said 9 and she yelled at me saying we’re closed not making you any smoothies there was 3 of us I made my order online so she made mine and not my sisters or cousins. She was on the phone talking bad and just gave me my drink on the table not saying here have a good night nothing she was terrible rude never have a good experience coming here . RUDE PEOPLE ALWAYS

I swear people that use the the tropical smoothie app get punished at this location. Is it so hard to subtract rice from a wrap and add extra chicken? The Old lady with the gray hair and glasses i'm assuming is the owner is rude. she consistently messes up orders that require the subtraction of an ingredient or the addition of an ingredient. Smoothies taste different (watered down) then the same smoothies at differently located tropical smoothie cafes.