Le Domaine Des Hautes Fagnes - Waimes

Happy weekend, rooms are fine. Spa's a little modest, expected more choices with saunas and more bubble baths. In the bar, bad services and things got double in the account. According to the reception, it wasn't double-checked at the invoice. It had a double on it. After they emailed this several times, they're afraid to email back. Such a bad service.

The value/price ratio is absolutely not satisfactory. If we had not obtained a room upgrade in advance, this stay would have been an absolute catastrophe. we had booked the gourmet package and so enjoyed two dinners in the hotel restaurant, each with five and three dishes. but the meal was an absolute catastrophe. of the worst quality, cold meat, hard and disgusting sauce in the bags. We complained in the first night, but we were told we couldn't do anything. We were offered to eat at the brewery the second night, and although we didn't want it at all, we unfortunately ate so bad the second night that we didn't finish our meal and went to the hungry bed. other customers also complained visibly of food. When we left, we talked about our bad stay and we were told that the management would contact us. Until today, nothing has come, no compensation, no reduction on all treatments that we had reserved for the spa, and not even an official apology house. an establishment whose boss gives more importance to a high profit and a minimum quality than to the satisfaction of his clients, absolutely to avoid! we left nearly 2000€ for two nights abec our well-being treatments, which are not either of good quality, absolutely unacceptable situation!

Scandalous. they sell gifts valid for a year. when we want to book in December 2022, we are said that the property will not be valid until March 2023 pcq they sold too much property. and it is obviously mentioned nowhere on the site.

Very disappointed in our stay. the infrastructure is beautiful, they are like what is proposed on the site. However, given the price I find there is nothing exceptional. When I booked, I said that we just spent one of us at the hotel to mark the race of our wedding. I said I took the romantic decoration formula in 185. following this option normally a staff should take care of me to ask me what our preferences are to ensure a nice surprise. I'm still waiting despite my emails. Saturday, we have arrived the well-being really, we take the pack of pantofle bathrobes 44th for two while it is scored everywhere 18th by pers. a little expensive rental especially that we have already made hotels where they did not pay or it was a simple deposit made at the end of the stay. I really thought that the hotel was going to make a little gesture for our wedding, we already had a little attention even for a simple birthday, but there is nothing at all, but in addition, when we arrived in the room we had balloon and petals of roses a little expensive for 185 I went to the reception because it was missing something, we couldn't answer me what is composed of my romantic gift max.

We stayed one night in the area of the high-family. The place is in a beautiful setting, especially under the snow. the room was clean and very well decorated. On the other hand, we were disappointed by food. We ate at the brewery and were greatly disappointed by the poke bowl dishes without taste and very cold and hard rice, meat requested stirring but served hard.) so it follows that the requested price is much too high compared to what we have on the plates. fortunately dessert raised the level. The next morning, at breakfast, we asked for eggs at showcooking. It took more than 10 minutes to serve us eggs too cooked. We would like to thank the staff who are listening, smiling and available.