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Contribuisci feedbackI ordered food through the app and waited two hours, only to find out that my order was never delivered. When I called the restaurant, a lady answered who couldn't speak English. I inquired about my order, and she confirmed that it was in their system. However, she then informed me that they were out of chili. I requested a refund for that item, but she refused. I then asked for a full refund since I had waited two hours for nothing, despite paying nearly $40 for the meal. Again, she said no. I called again, insisting either on receiving my food or getting a refund, but they ignored my call for the rest of the evening. Now I've lost out on my food, the convenience of not having to cook, and they won’t refund my money, leaving me feeling frustrated and out of pocket for my hard-earned cash.
I wish I had read these reviews before placing my order. It seems I had the same experience as many others. I ordered food for delivery, but it never arrived. The app indicated that they cooked my food and packaged it for over an hour, yet it still didn't show up. They literally shut down and went home without informing me. And good luck trying to call for a refund—they won't answer. This is my first and last time ordering from this place. I really don't understand how these employees still have their jobs.
The service was disappointing! I noticed a Hispanic customer ordered a stuffed baked potato, so I decided to order the same thing. However, his had three times more meat than mine. When I asked the staff about it, they couldn't provide an explanation, so I ended up canceling my order. I won't be returning to this restaurant.
Great brisket! I come here often since I always know they will give me a great brisket sandwich and mac and cheese. I recommend this location!
Brisket was a little dry. They have the worst French fries ever made! Greasy potato sticks. Very disappointed.
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