Gail's - Wandsworth

Amazing fresh baked goods selection. Cinnamon bun was gorgeous thoroughly enjoyed. The coffee was lovely too with a nice range available.

I always thought Gails was dog friendly, as I have been before with my dog (and sat outside and always see dogs around. However, it seems they do not allow dogs inside although there are no signs stating this. It was very busy, and I queued up for a while (clearly with my dog to get my food. I then went and sat down inside. A staff member then marched up to me and abruptly told me I needed to leave because no dogs were allowed inside. She said I could sit outside (it was bucketing with rain.... . I would have appreciated being told this information before I sat down (to save the embarrassment of being marched out in front of other customers or indeed before I paid for everything, as I obviously wasn't going to sit outside in the pouring rain. Above all, I really didn't appreciate the horrible tone of the woman who spoke to me. There's just no need for it, and I would have said something had i not been so shocked/embarrassed. Do better Gails! I will be visiting other coffee shops on Northcote Road from now on.

I like GAIL’s but the staff at this shop has become extremely unfriendly making the whole experience very unpleasant. Last time I can I ordered a coffee with my breakfast and I they forgot about it. When I told them nobody apologised and I ordered another one with everyone making me feel like I was the one at fault. It is everything but commercial. Today I’m going for a coffee and I know they have move to an app for the loyalty card but I’ve been told in another shop I can finish my card and move to an app. Not here. They just refused to acknowledge all the coffees I bought (my card is nearly finished). No help, just a (bad) attitude. Train your staff to do better! Be better humans!

A member of staff was very rude and was trying to belittle me. She kept saying anything else several times without waiting for me to answer. When I said we would like to eat in quickly said there are no tables “eat outside “ not would you like to eat outside when I was taken back she repeated sit outside there are no tables available. I confronted her about her rudeness and said is there a separate queue for coloured people. She didn’t apologise but said no We are not racist but actually it was just her. I waited to see if she treated anybody else like me but she didn’t

Visted GAIL's with my sister earlier today for a quick drink and snack. Whilst the drinks and food were fine, the customer service was really disappointing. We were sat at the back of the restaurant which was stiffling hot and attempted to open the door to let some fresh air in. The lady at the counter then shouted at us to shut it from the front of the restaurant and then after we had shut it came over and opened and shut it again in front of us. She told us it couldn't be open due to the noise for the neighbours (which is fair enough), but her tone was unecessarily aggressive. As we were leaving the restaurant she shouted at us for leaving our drink bottles and plate on the table. We didn't appreciate that we needed to clear these away and whilst this is perfectly acceptable to request of customers, again her tone was pretty aggressive and rude.